FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check In: from 1:00 p.m.
  Check Out: before 11:00 a.m.
• Is the price per room/apartment or per person?
  The price is per room.
• Is breakfast included in the price and what type of breakfast?
  The continental breakfast is including in the price.
• Can we settle the bill on arrival?
  Yes, if you want.
• Which languages are spoken at the reception?
  We speak English, French and Italian.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  The building have 2 floors without an elevator.
• Are there quiet, private, romantic rooms?
  All our rooms are very quit and private.
• Do the rooms/apartments have a terrace/courtyard?
  No.
• Do the rooms/apartments have a balcony?
  No.
• Do you have non smoking rooms/apartments?
  Yes, we have no smoking rooms.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, all our rooms have TV with international channels.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, all rooms have a direct dial telephone.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  All rooms have air conditionig and there are not extra charges for this.
• Do you have an Internet/E-Mail point in the Property?
  Yes, we have it.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  No, we have a convention with a garage near the hotel.
• Where can we rent a car?
  You can rent a car at Santa Maria railway station, 2 minutes walking from the hotel.
• Which is the nearest airport?
  Florence's Airport is at 15 minutes by taxi or 45 minutes by train.
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest bus-stop?
  In front of Santa Maria railway station you can get many lines.
• Which is the nearest railway station?
  Santa Maria Novella (Central Station) is at 2 minutes walking from the hotel.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  Yes, pets are welcome.
• Is there a restaurant in the Property?
  No.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes.