FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in: from 02.00 pm.
  Check-out: before 10.30 am.
• Is the price per room/apartment or per person?
  The price is per room per night.
• Is breakfast included in the price and what type of breakfast?
  Yes, rates include Hot American Buffet breakfast, VAT 10% and service.
• Can we settle the bill on arrival?
  Yes, you can.
• Which languages are spoken at the reception?
  English and French.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  The rooms are located in four different floors, with elevator. The hotel has seven floors.
• Are there quiet, private, romantic rooms?
  Yes, they are.
• Do the rooms/apartments have a terrace/courtyard?
  No.
• Do the rooms/apartments have a balcony?
  Some rooms have a balcony.
• Do you have non smoking rooms/apartments?
  Yes, no-smoking rooms available.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, Satellite TV in all the rooms.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, direct dialling line in all the rooms.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, free of charge. The hotel is fully air conditioned.
• Do you have an Internet/E-Mail point in the Property?
  Yes, e-mail facilities.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  Yes, free parking available for our guests.
• Where can we rent a car?
  Just the next door.
• Which is the nearest airport?
  Florence "Amerigo Vespucci".
• Do you have a pickup or shuttle service from and to the airport?
  No, only on request.
• Which is the nearest bus-stop?
  Many differents lines just opposite the Hotel.
• Which is the nearest railway station?
  Santa Maria Novella.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  No, sorry pets not allowed.
• Is there a restaurant in the Property?
  Yes, "I Delfini & La Vela".
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes.