FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before midday.
• Is the price per room/apartment or per person?
  Per room per night.
• Is breakfast included in the price and what type of breakfast?
  Yes, buffet breakfast is included in the room rate.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  English, French, German and Spanish.
• Are there quiet, private, romantic rooms?
  Yes.
• Do the rooms/apartments have a terrace/courtyard?
  No.
• Do you have non smoking rooms/apartments?
  Yes, an entire floor is non smoking.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, colour satellite TV in all rooms.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, direct line telephone.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, air conditioning is included in the price.
• Do you have an Internet/E-Mail point in the Property?
  Yes.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  Yes,
• Where can we rent a car?
  At the reception.
• Which is the nearest airport?
  The airport is at 5 km from the Hotel, by taxi is around 20 minutes.
• Do you have a pickup or shuttle service from and to the airport?
  Yes, on request and extra charge.
• Which is the nearest bus-stop?
  In Via Il Prato at 200 m.
• Which is the nearest railway station?
  Firenze Santa Maria Novella 10 minutes walking distance.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  Yes, small size pets are allowed (not in the restaurant).
• Is there a restaurant in the Property?
  Yes.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes.