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| |  | Traveler Reviews for Aprile Palazzo dal Borgo |  |
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Via della Scala 6, Florence, 50123
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82%
461 guests and 60 review |
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Travellers Reviews
Submitted by Carolyn Mclendon, APO AE 09601, Italy
We decided we did not want a ground floor room and they nicely changed our room. This is an excellent hotel suggested by our friend Mary Savan Wilson, who lives in Aviano and stays there or recommends it to others.
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If they still do it (did not the night we were there)...note the excellent presentation on Florence they have every other night or so for free. I have been to two and both were informative and just the right amount of time.
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This is a well - located nice hotel with exceptional staff. The rooms and baths are very good with updates almost every time I have visited1 i.e. I stayed there in Nov in a huge room (half ballroom) with a small bath; returned in April and the room was updated to include a huge new bath and a nice alcove sleeping area in addition to the huge bedroom with a couch!
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Submitted by Mark van Gils, Tampere, Finland
Lovely hotel, nice atmosphere and very friendly service.
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Submitted by Karen Ellis, MIRFIELD, West Yorkshire, WF14 9HZ, United Kingdom
The hardest part was negotiating the road and pavement works in and around the Piazza Santa Maria Novella! This would cause no problem when completed.
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Everything was very good, apart from the noise from the streets below. A guide i had seen did state that you should ask for a room away from the street because of the noise and they were quite correct. Our room was spacious and clean, with a wonderfully comfy bed, but we were unable to have our windows open, especially at night due to the noise of people late at night and especially vehicles, some delivering very early in the morning and refuse collection. This did spoil our holiday somewhat, although we tried to ignore it. Even with the windows closed it was still a nuisance and I would suggest that the road-side windows are double glazed and air-con improved. Apart from this, our holiday was splendid and we would certainly recommend the Hotel Aprile to friends.
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A very clean hotel with friendly and efficient staff. Good room accommodation - providing you are not near the street. Excellent breakfasts. Very suitably situated for visiting all areas of Florence
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Submitted by Wendy Gottesman, Mercer Island, WA 98040, United States
Hotel Aprile was an excellent choice. Rooms were very clean, staff was very friendly and accomodating. We had to check out one day early and they did NOT make us pay for the extra day. Room was very large and clean. Good value for the money. Would stay here again.
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Submitted by Frances Henderson, Mississauga, ON, Canada
No problems at all in arriving at Hotel Aprile. We did a Green Lines bus transfer from Rome to Florence, and then a taxi to the hotel.
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We were very pleased with our short stay at the Hotel Aprile. The room was quiet and comfortable, the staff very helpful and friendly. I would not hesitate to recommend this hotel to any of my friends and would certainly stay there again. The location was terrific as well.
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Well priced, well located, very comfortable accommodation. Breakfast was good and the breakfast area, inside and outside, are very attractive. I doubt you could do better for the price and location in Florence.
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Submitted by Geoffrey Smith, blairgowrie Victoria 3942, Australia
We had previously stayed at this hotel so did not bother very much with the information on the web. We were very hapy previously which was why we chose to return and certainly we were delighted we had done so. The hotel fully met all our expectations
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The hotel was more expensive than when we stayed in 2001 but I suppose you have to expect this. We stayed in other hotels in Naples and Positano this trip and certainly this was the most expensive but it was also our favourite.
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No not really, as I said, we tend to rely on past experiences and advice from friends probably more than on information on the web It is certainly a most convenient location; close to the station but without the attendant noise.
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An excellent, very well-appointed hotel with a particularly helpful staff, one of whom remembered us kindly from our previous visit. Very pleasant rooms and a lovely setting for breakfast. At the more expensive end but good value for money.
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Submitted by Janni Christensen, 2950 vedbaek, Denmark
Janni has left no specific comment, however has rated the overall satisfaction rate with a 79% score, his arival experience with a 91% value and his check-out with a 78% rate. | |
Submitted by judith payling, Southampton, United Kingdom
easy and efficient to use
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not necessary
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i didn't know about it
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we were well received and the rteceptionist spoke english which was good as to my embarrassment i speak no italian. We were shown to our room
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Intitially we were allocated a room at the front of the hotel which was spacious, well appointed and comfortable, however there was a lot of street noise and i requested a move to a quieter room at the back of the hotel after one night. This was dealt with in a very helpful way and the second room whilst smaller was delightful and very quiet. Luckily the hotel was not busy so a move was possible, but if this had not been the case i would not have enjoyed our stay. one further comment breakfast was most disappointing as there was little variety.
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Breakfast at the hotel was a very modest affair with little variety, with a little imagination this could have been much better. It would be useful to indicate that there is substantial street noise in the bedrooms at the front. otherwise the rooms were pleasant and well- appointed
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An interesting old building with very helpful staff.Do be sure to ask for a room at the back overlooking the courtyard. It is in a good situation in relationship to excedllent places to eat in the evening and you can walk anywhere in Florence from this location. It is not far from the bus station to which there is a direct route to the airport and to Fiesole, which was delightful.
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Submitted by Deborah Bosley, Charlotte, North Carolina, United States
Our only criticism was that the woman at
the desk when we arrived was not very interested in greeting us, being friendly, or making us feel welcome. However, our subsequent encounters with the desk people were fine.
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However, I picked this property from a book on small hotels in Italy. The description indicated that there would be nightly lectures about Florence at the hotel; I saw no evidence of that.
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Reasonably priced, very clean, in good location. Deborah Bosley, Charlotte, NC
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Submitted by Joel Fuentes, Manassas, United States
The greeting wasnt as warming as compared to other hotels in Italy.
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The location was very nice due to the vacinity to the train terminal, but aside from that the square nearby is not very kind when night falls. Aside from that the location and staff were expected for the price, although the breakfast was lacking, even for a european breakfast. The only bright side was the very cozy rooms. Choose the rear of the hotel if possible, so to give you a view of the catherdral and the rest of the city insted of the busy road in the front.
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Submitted by Ian Sewell, Mosman NSW 2088, Australia
The front desk staff were efficient and polite but detached.
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The air conditioning in the main bedroom was ineffective.
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Good location,well appointed room except the air conditioning was ineffective and it was too noisy to have the window open. The lounge area and breakfast area were lovely and the breakfast staff were friendly and efficient.The provision of free talks on the history of Florence was much appreciated. The hotel was somewhat let down by the apparent detachment of the front desk staff
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Submitted by Edward Curley
Good location for walking to shopping area.
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Excellent. I was extreamly pleased with the room, service, hotel staff.
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Submitted by Joan Hunt
After the hustle and bustle of the street outside the hotel our room was a peaceful haven, overlooking the courtyard garden as we requested. Our only criticism of the room is that the bathroom is very small.
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The hotel is ideally situated being within walking distance of all the major museums etc. We chose the hotel from many others on the internet and were not disappointed. We would recommend the Palazzo Dal Borgo without hestitation.
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A very well appointed, comfortable and very conveniently situated hotel. There were 2 couples in our party and although both rooms were very good, reading the comments in the visitors book it would seem that they are not all of the same quality. On your website the hotel is described as 3-star, but on arrival the hotel describes itself as 4-star.
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Submitted by Christopher Gibbs
Receptionist went out of his way to let us know what was happening in Florence during our stay and how he could help to make bookings to avoid the queues
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Our particular room was very noisy
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Excellent, friendly hotel in good location for all attractions
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Submitted by John
Very nice room. The mattresses were rather old and uncomfortable.
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Submitted by Shelly
We loved the Hotel Aprile. We appreciated, the staff, the furnishings, the breakfasts, the newspapers, the coffee bar, the lecture offering on Art in Florence---everything. Thanks so much for a wonderful experience.
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Submitted by lynda
we thought the hotel was spot-on in every respect. We would certainy return and recommend it.
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See comments
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Submitted by Jennifer
Charming.
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Submitted by Graeme
The Desk staff were very friendly and helpfull
Also gave suggestions for and early dinner place
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Room was bigger than last time we stayed there (Nov 2004)
Bathroom was huge and recently renovated
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No problem leaving our bags down stairs for a late leaving from Florence
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Breakfast is more than adequate for a continental breakfast
No negatives at all
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would recommend Hotel April to any of our friends who are going to Florence
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Submitted by Marilou
The property was lovely and the rooms were
extremely spacious; a real rarity in
Florence. While it can be noisy at night,
that is to be expected in a bigger city and
comes when you have the convenience of being
able to walk to all the major points of
interest.
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Submitted by andrew
Wondeful experience overall!!
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Submitted by John
We arrived in the morning before our room was ready and the staff was very helpful and friendly.
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We enjoyed the lecture on the history of Florence given one evening; we had a great view from our room.
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A very nice hotel in a good, convenient location, with a pleasant, friendly staff. The history lectures given two nights a week are a real bonus.
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Submitted by sean
sean has left no specific comment, however has rated the overall satisfaction rate with a 87% score, his arival experience with a 100% value and his check-out with a 78% rate. | |
Submitted by Sally
We asked for a quiet room and were given a lovely room at the back of the hotel that was very quiet.
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A very friendly, boutique style hotel in an excellent location.
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Submitted by Ronald
The front desk staff was very warm and inviting and very helpful during our entire stay
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The room was more attractive and larger than I expected. The only negative wqs the noise from the street. Grabage collection and other traffic noises
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everything went very smothly. the staff was always polite, friendly and willing to anser any of our questions dueing our entire stay.
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Positive- staff speaks English, can help with tickets to events, roms a spacious and well decorated
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attratice, convient to the museums, churches and other tourist sites, convient to excellent places to dine and at a variety of prices-from modest to expensive
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Submitted by Elizabeth
We appreciated that they put us in a room near the back of the hotel to avoid noise. The only suggestion is that the rate was higher than a few other hotels in the same area with similar accomodations. Since the hotel was not full a lower rate would have been nice.
Would go back there.
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See above comment regarding rate
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You might want to mention it's proximity to Santa Novella Church and all the historic, beautful artwork that is present in that church so close by. Also, mention the perfumery just a couple of doors down that was affliated with the monks in the church.
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Conveniently located near the train station and the major sites in the center part of Florence but far enough away from the heavily visited areas to be more quiet. Quaint Florentine hotel close to the Santa Novella Church which contains major frescoes and other artwork.
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Submitted by Janne
Janne has left no specific comment, however has rated the overall satisfaction rate with a 87% score, his arival experience with a 83% value and his check-out with a 89% rate. | |
Submitted by Judy
The directions to the hotel were OK but since we arrived about 11;00 pm we were a little confessed coming out of the train station.
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I was very pleased with the hotel. Everyone was very friendly and helpful. The room was large and clean. The location was excellent. I would recommend this hotel my friends,
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Submitted by Takashi
Takashi has left no specific comment, however has rated the overall satisfaction rate with a 87% score, his arival experience with a 83% value and his check-out with a 78% rate. | |
Submitted by Lisa
The gentleman that greeted me was very helpful - even at 11:00 in the evening.
I can't comment on the directions section, as I never saw that section
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I don't know if they always do it, but 3 nights a week, they offer a 1 hour informational seminar by a local university instructor, on Florence. You can choose from a lecture on architecture, paintings or Florence history - it was a nice added benefit
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I loved the hotel, the staff was very nice, loved the outdoor patio to have breakfast at - it was absolutely charming. The only thing I did not like was it's location - there was a lot of construction around it, so the piazza it is on was dirty and not very attractive
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Submitted by Lee Ann
This hotel was very comfortable and quaint. It was also very convenient to all of the sites.
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Most of the staff was very friendly. There was one woman that was very cranky and not helpful with directions and reservations. Joyce was very friendly, and a huge help with everything.
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Very quaint and clean. Also, very convenient.
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Submitted by Laurie
We felt welcomed. The staff was very professional, especially when we needed help returning our rental car on a holiday. We were pleased with everything from the location of the hotel to the heated towel rack! Thank you for your interest in our experience at the hotel.
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Submitted by michael
good room with a nice view.
great breakfast
carpet in room worn and stained
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Nice hotel. Interesting. Very good location.
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Submitted by Sally
On arrival at the hotel we found that we had been booked into a double bedded room rather than a twin room; the receptionist altered this without any trouble but apparently the hotel had not been told we required a twin room.
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Some rooms on the front of the hotel (ie overlooking the street) can be noisy.
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A very pleasant, friendly, centrally situated hotel within easy walking distance of both the station and all the popular tourist sites.
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Submitted by Steven
I asked for a quiet room, and we were given a very quiet room at the back with a beautiful view over the rooftops.
One small criticism - my son and his wife met us in Florence one evening. We came back to the hotel to use the bar, but the hotel did not seem to have any wine, which was a surprise.
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I would definitely recommend it
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Submitted by Claudia
The staff were always very friendly and helpful! We were very impressed with the Hotel Aprile
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Quiet and very friendly. Nicely located and a terrific find!
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Submitted by stephanie
The hotel was great and in a good location--close to the train station and the sights of Florence. Though I asked for a quiet room, it was still pretty loud one night. But I had a fresco on my ceiling and that was a wonderful surprise.
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The courtyard where one eats breakfast is a great place to relax in late in the day. One afternoon I had fresh blood-orange juice and wrote postcards. It was very relaxing.
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Good, safe place to stay.
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Submitted by Kara
First room on the 3rd floor was spacious. The second room on the second floor not as spacious.
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Comfortable, clean and centrally located.
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Submitted by Andrew
I requested a garden room, but the hotel could not guarantee it. None was available when I arrived.
Email confirmation did not include directions, nor some of the other information asked about in this survey.
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I was distressed to learn that my credit card had already been billed for my stay, before I even arrived. This was particularly annoying, as I had explicitly emailed the hotel to ask about paying in cash.
Also, because we were leaving early, we could not avail ourselves of the included breakfast. Because we already had been billed, the hotel could not discount the rate as they might otherwise have done.
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Very convenient location. Some street noise, but not bad. Bath tub, but no shower.
Staff were very helpful, with restaurant suggestions, etc.
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Submitted by Joseph
We requested a nice room to celebrate our 15th wedding anniversary and we had a very nice room. Our room that had an extra bedroom and our son, who is staying in Florence going to school, could spend a night with us, which made his mother very happy.
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Our check-out was complicated because the Mastercard dial in number did not accept the card. (Computer problems) I was not carrying a differenct card. We had to call M/C in the US. The staff did not want to take an imprint of the card but finally agreed to do so. According to our statement the Aprile had no problems processing the imprint. We missed our train.
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I would recommend the Aprile to a friend.
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Submitted by Maureen
They were polite and helpful but they offered to make a reservation at the Accademia for us but did not tell us that this involved additional cost of 3 Euros each. The reservation was really not necessary as we were going quite early in the morning.
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I believe we were given a room designed for Handicapped. Although it was nice to be right off of the garden, the bathroom was difficult to use and the shower design resulted in things getting very wet all the time.
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I suppose it is within sight of S. Maria Novella but that's not really accurate. Particularly when trying to find the hotel upon arrival.
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small, friendly, convenient.
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Submitted by Karen
I didn't have any instructions for finding the hotel and had to ask at train station. Got bad directions and took 15mins of confused walking for a 5 min walk.
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Generous beautiful room though extremely noisy(worse in our Europe trip). Our room faced the street and we had to close the windows despite the warm weather. I would ask for a courtyard room next time. Only other problem was they wouldn't let you take food onto their lovely courtyard at night. This is a shame especially with children we often need breaks from restaurants and would be nice to do a take away there.
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Noise level for rooms on the street!!!!
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Spacious rooms- 2 bathrooms- a plus when travelling with 4 people. Good location for train and city sites. Great breakfast-hot/cold choices.
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Submitted by Robert
Our check in was very fast and the receptionist was very polite.
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We travelled as a family of four. Our main bedroom did not have an air conditioner although the second bedroom did. We were provided with a fan. We survived.
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Very efficient and fast.
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Should include better directions to find the hotel. Example a land mark to help direct. We walked (with our luggage) in circles in the heat. It was not fun. There is a large round about near the train station and the road was not clearly marked. Unfortunately we took the wrong turn. The courtyard in which we ate breakfast was beautiful. I saw the hotel in a magazine with the picture of the courtyard. That is what sold me on that particular hotel when comparing to other hotels in the same area... I guess you could include that on the website.
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Very quaint. Loved the courtyard where we ate breakfast every morning. Close to the train station if you go the correct way and relatively close to most places of interest. Our room was very spacious. We had a quad room (for our family of four)which was in fact two bedrooms.
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Submitted by Melanie
The rooms was very small and noisy, but very clean. The patio, breakfast and service was outstanding.
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Submitted by Margaret
We could feel the springs poke into our backs in the first room we were given. We asked to change rooms. The second room was extremely noisy facing the street. The air conditioning was extremely noisy also, but at least it then blocked out the noise from the street. The staff was not very friendly. I would not recommend this hotel to anyone and will not stay there again.
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The rooms on the street are very noisey.
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An adequate hotel in a bad location. I would not recommend a friend stay there.
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Submitted by rose
The overall look of the hotel was what I expected. The rooms were spacious as described with high ceilings. We got a quad accommodation as requested. It was quaint and with some renovations could make for a very nice place. I expected from the description for it to be newly renovated, cosy and clean. The walls were chipped and scuffed, the carpet was dated and the ventilation in the room was poor. The room smelled like smoke upon entry, and though the hotel provided air fresheners, this did not help much. This is very hard to tolerate as a non smoker. The air conditioner was very noisy. The hallways were also not very clean and there were several lizards spotted along the walls and some bugs in our room.
The bathroom was beautifully renovated and clean and the shower was great. It would have been great to have this consistency thoughout...
The Location of the Hotel was perfect. It was within walking distance to all major attractions.
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It was very difficult to find the hotel. We drove in circles for over 1 hour and a half (2 families, with 4 children total) before we found the location. The Hotel is not very visible and not properly marked. In fact, the hotel sign at the enterace is so small that it is only visible if you are in front of it. The Aprile desgnation was below the Borgo sign. If someone did not know that Aprile belonged to the Borgo Group (as we did not) it would be very difficult to find the estabishment. Also, we contacted the hotel for directions when we reached the center and the directions were very unhelpful. Finding the hotel was needless to say...very frustrating.
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Better directions.
Make note that the hotel sign is not visible and that one must get out of their vehicle and walk in order to find the hotel.
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OK. The hotel has a lot of potential. With some renovations it would be a nice and romantic hide out.
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Submitted by Anonymous
They give you brkf in bed at no extra charge! It was our honeymoon so they sent us up a complimentary bottle of bubbly
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Cosy, big and clean rooms, great location. Ask for a quiet room, apparently some are noisy.
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Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 87% score, his arival experience with a 100% value and his check-out with a 78% rate. | |
Submitted by Anonymous
excellent reception people- they made sure we knew of an impending train strike that could have affected our plans.
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convenient to the train station, good value for the money
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Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 87% score, his arival experience with a 91% value and his check-out with a 78% rate. | |
Submitted by Anonymous
We thought it very welcoming and liked the idea of the map, hotel information and the CD.
Whilst we did not hae a computer or other player we have used it to show our friends. Perhaps it would have be good to send the CD when we made the confirmed booking
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We did rather feel that the breakfast was rather on the basic side and lacked choice when compared to other continental hotels in which we had stayed. We also thought that it was a little unreal, noting the daily room charges to expect to pay for extras to the breakfast menu. Again, we have not experienced this in other hotels that offer the more continental style of breakfast.
On the positive side, we deed really enjoy the Wednesday evening talk on Forentine art. well done here and also to the lady lecturer.
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We can only rate as 'fair value for money' because of our cmments about the breakfast. everything else was geearlly very good!!
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Noe particularly but for English visitors you could make comment about the breakfast.
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We already have by explaining it`s location to the station, the excellent cafe/restaurant 60 metres away and it`s central location to all the galleries and museums etc.
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Submitted by Anonymous
A very nice hotel, however the room we had a the front was very noisy.
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I would, however, I would suggest asking for a room at the back as the front is very noisy.
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Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 87% score, his arival experience with a 91% value and his check-out with a 78% rate. | |
Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 79% score, his arival experience with a 91% value and his check-out with a 78% rate. | |
Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 100% score, his arival experience with a 79% value and his check-out with a 91% rate. | |
Submitted by Anonymous
the breakfast was a bit minimal but otherwise the hotel was ok
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Submitted by Anonymous
No one to help us with our suitcases.
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Very poor coffee and tea at breakfast time. On the whole the staff were more helpful and charming that one could expect. Would recommend the hotel.
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Our room (No 28 or 29?) was not very spacious. Narrow beds. Very little drawer space. Bathroom impeccably clean.
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Good position. Charming staff.
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Submitted by Anonymous
delightful except for an officious night porter
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Submitted by Anonymous
In tersm of quietness, rooms facing the main street were a bit noisy at night.
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No.
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Lovely boutique hotel.
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Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 62% score, his arival experience with a 74% value and his check-out with a 61% rate. | |
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The reviews within this page do not necessarily reflect the views of WorldBy.Com. |
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