FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from midday until 10pm, Check Out before 11.30am. Please let us know in advance what time you intend to check in.
• Is the price per room/apartment or per person?
  Our prices are per room.
• Is breakfast included in the price and what type of breakfast?
  Continental Breakfast is included.
• Is heating included in the price?
  Heating is included in the above quoted price.
• Can we settle the bill on arrival?
  Bill must be paid on arrival.
• Which languages are spoken at the reception?
  Italian, French and English are spoken at the reception.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  We are on the first floor therefor there is no elevator.
• Are there quiet, private, romantic rooms?
  The Hotel is in a residential area that is very quite and private.
• Are linens and towels provided or do I need to bring my own?
  Linens and Towels are provided. We also provide bath gel, shampoo as ameneties.
• Do the rooms/apartments have a terrace/courtyard?
  No, they do not.
• Do the rooms/apartments have a balcony?
  Both Apartments have balconies.
• Do you have non smoking rooms/apartments?
  Our rooms are for smokers and non, however they are well ventilated.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes each room has it's own television. We do not offer satelite or cable T.V. All channels are regional.
• Is there a telephone with direct dialling in the rooms/apartments?
  No.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  We do not provide air conditioniong during the summer however we do provide fans.
• Is there a dining room where we could sometimes all dine together?
  All Apartments have a dining area.
• Do you have an Internet/E-Mail point in the Property?
  No, they do not.
• Is there a swimming pool? When is it open?
  No, they do not.
• Is parking or garage available?
  For those who may come by car, you can have one of the two places reserved in a protected zone with remoted control gate.
• Where can we rent a car?
  Please ask the reception upon arrival and information will be provided.
• Which is the nearest airport?
  Florence International (FLR) Peretola.
• Do you have a pickup or shuttle service from and to the airport?
  No, we do not.
• Which is the nearest bus-stop?
  See how instruction "How to reach us".
• Which is the nearest railway station?
  Santa Maria Novella.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
• Are pets welcome?
  Small domestic animals are allowed.
• Is there a restaurant in the Property?
  There are several Restaurants and Pizzerie with smoking rooms in the area that are well priced and offer satellite TV for sporting events.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No, you can not.