FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 1pm until 9pm, Check Out before 11am. Please let us know in advance what time you intend to check in.
• Is the price per room/apartment or per person?
  Prices are per room.
• Is breakfast included in the price and what type of breakfast?
  Continental breakfast is included in the rate.
• Is heating included in the price?
  Yes, heating is included in the price.
• Can we settle the bill on arrival?
  Yes, if you want.
• Which languages are spoken at the reception?
  English and French.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  All our rooms are located on the first and second floor there is no elevator (no lift).
• Are there quiet, private, romantic rooms?
  Yes there are.
• Are linens and towels provided or do I need to bring my own?
  Linens and towels are provided.
• Do the rooms/apartments have a terrace/courtyard?
  No, there are no terraces.
• Do the rooms/apartments have a balcony?
  No, there are no balconies.
• Do you have non smoking rooms/apartments?
  No, there are not non smoking rooms.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, every room is equipped with a TV with local channels.
• Is there a telephone with direct dialling in the rooms/apartments?
  No, there is not.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, included in the rate.
• Is there a dining room where we could sometimes all dine together?
  Yes, there is the breakfast room.
• Do you have an Internet/E-Mail point in the Property?
  Yes, and it is free.
• Is there a swimming pool? When is it open?
  No, there is not.
• Is parking or garage available?
  No, there is not.
• Where can we rent a car?
  Close to the train station.
• Which is the nearest airport?
  Florence airport is located 7 km away from the city centre.
• Do you have a pickup or shuttle service from and to the airport?
  No, but you can take a taxi.
• Which is the nearest bus-stop?
  there is a bus stop 20 meters away.
• Which is the nearest railway station?
  Firenze S. M. Novella.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
• Are pets welcome?
  No, sorry.
• Is there a restaurant in the Property?
  No, there is not but there are many different restaurants nearby.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No, you cannot.