FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 4pm until 6pm, Check Out before 10am.
• Is the price per room/apartment or per person?
  The price is per apartment.
• Is breakfast included in the price and what type of breakfast?
  No.
• Is heating included in the price?
  Yes.
• Can we settle the bill on arrival?
  No, 1 day before departure.
• Which languages are spoken at the reception?
  Our staff speak English - Italian - French.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There is just one floor and we don't have elevators.
• Are there quiet, private, romantic rooms?
  Yes.
• Are linens and towels provided or do I need to bring my own?
  Linens and towels are provided.
• Do the rooms/apartments have a terrace/courtyard?
  No.
• Do the rooms/apartments have a balcony?
  No.
• Do you have non smoking rooms/apartments?
  It is allowed to smoke in the apartments.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  There is a TV in the apartments but we don't have satellite TV.
• Is there a telephone with direct dialling in the rooms/apartments?
  Ee don't have telephones.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  We don't have air conditioning, just fans.
• Is there a dining room where we could sometimes all dine together?
  Yes.
• Do you have an Internet/E-Mail point in the Property?
  No (at 500m).
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  Yes.
• Where can we rent a car?
  We can help or else in Florence.
• Which is the nearest airport?
  20 min.
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest bus-stop?
  Bus number 17 - 5 min.
• Which is the nearest railway station?
  10 min.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  Yes.
• Is there a restaurant in the Property?
  No.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No.