FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from midday, Check Out before 10am.
• Is the price per room/apartment or per person?
  Prices are per room per day.
• Is breakfast included in the price and what type of breakfast?
  Continental Breakfast included in the price.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  English and French.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 2 floors and no elevator, but there is a lift for disabled.
• Are there quiet, private, romantic rooms?
  Yes.
• Do the rooms/apartments have a terrace/courtyard?
  No, they do not.
• Do the rooms/apartments have a balcony?
  Yes some rooms do.
• Do you have non smoking rooms/apartments?
  Yes, we do.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, there is, it is individually controlled and included in the price.
• Do you have an Internet/E-Mail point in the Property?
  Internet Point available in the common room.
• Is there a swimming pool? When is it open?
  No, there is not.
• Is parking or garage available?
  Yes, there are a parking and a garage nearby. Thanks to an agreement we can offer our guests special prices.
• Where can we rent a car?
  Hertz Maggiore EuropCar 500 mt behind the Relais.
• Which is the nearest airport?
  Peretola Airport.
• Do you have a pickup or shuttle service from and to the airport?
  No, we do not.
• Which is the nearest bus-stop?
  Lungarno Soderini, 100 metres far from the hotel.
• Which is the nearest railway station?
  Santa Maria Novella, 1 km far from the hotel.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
• Are pets welcome?
  Yes, they are.
• Is there a restaurant in the Property?
  No, only a bar.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No, you can not.