FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before midday.
• Is the price per room/apartment or per person?
  Per room.
• Is breakfast included in the price and what type of breakfast?
  Yes, Continental breakfast.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  Our staff speaks English, French, German, Japanese and Spanish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  5 floors 2 elevators.
• Are there quiet, private, romantic rooms?
  We have rooms with view on the beautiful square and quiet rooms facing the garden.
• Do the rooms/apartments have a terrace/courtyard?
  Some of them have a balcony overlooking the garden and the swimming pool.
• Do the rooms/apartments have a balcony?
  Some of them.
• Do you have non smoking rooms/apartments?
  Yes.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes free of charge and starting from april till september.
• Do you have an Internet/E-Mail point in the Property?
  Yes.
• Is there a swimming pool? When is it open?
  Yes from 9.30am until 18.30.
• Is parking or garage available?
  Special agreement with private parking.
• Where can we rent a car?
  Ask at the reception.
• Which is the nearest airport?
  5 km.
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest bus-stop?
  Terminal at the central station S.Maria Novella.
• Which is the nearest railway station?
  300 mt Santa Maria Novella.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  Fitness center behind the hotel, free of charge.
• Are pets welcome?
  Yes, small pets.
• Is there a restaurant in the Property?
  Yes, always open.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes wi-fi system + internet connection on the tv.