FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check In from 3pm until 7pm, Check Out before 8am. Please let us know in advance what time you intend to check in.
• Is the price per room/apartment or per person?
  Price is per apartment.
• Is breakfast included in the price and what type of breakfast?
  No, it is not included.
• Is heating included in the price?
  Yes, it is.
• Can we settle the bill on arrival?
  No, you can not.
• Which languages are spoken at the reception?
  English, French, Spanish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are three floors and we do not have an elevator.
• Are there quiet, private, romantic rooms?
  Yes, there are.
• Are linens and towels provided or do I need to bring my own?
  Yes, they are included.
• Do the rooms/apartments have a terrace/courtyard?
  Yes, they do have.
• Do the rooms/apartments have a balcony?
  No, they do not have.
• Do you have non smoking rooms/apartments?
  No, we do have not.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is a satellite tv.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  There is air conditioning at no extra charge.
• Is there a dining room where we could sometimes all dine together?
  No, there is not.
• Do you have an Internet/E-Mail point in the Property?
  Yes, it is possible.
• Is there a swimming pool? When is it open?
  No, there is not.
• Is parking or garage available?
  No, it is not available.
• Where can we rent a car?
  You can rent a car in Florence, at the station.
• Which is the nearest airport?
  Florence airport.
• Do you have a pickup or shuttle service from and to the airport?
  No, we do not have.
• Which is the nearest bus-stop?
  San Frediano.
• Which is the nearest railway station?
  Florence main station - Santa Maria Novella.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  A small gymnasium is available in the apartment containing weights from one to ten kilograms, bicycles, a treadmill and a step machine.
• Are pets welcome?
  Only small size dogs.
• Is there a restaurant in the Property?
  No, there is not.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can.