FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from midday, Check Out before 2pm.
• Is the price per room/apartment or per person?
  Prices are per room.
• Is breakfast included in the price and what type of breakfast?
  Yes, breakfast is included.
• Can we settle the bill on arrival?
  Yes, if you want.
• Which languages are spoken at the reception?
  English, French, German and Spanish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 5 floors and 2 lifts.
• Are there quiet, private, romantic rooms?
  Yes, all of them.
• Do the rooms/apartments have a terrace/courtyard?
  No, there are no terraces.
• Do the rooms/apartments have a balcony?
  Yes, there are some balconies.
• Do you have non smoking rooms/apartments?
  Yes, there are some non smoking rooms.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is a satellite TV in every room.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is a direct dialling telephone in every room.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, there is air conditioning and it is free of any charge.
• Do you have an Internet/E-Mail point in the Property?
  Yes, there is an internet point.
• Is there a swimming pool? When is it open?
  No, there is not.
• Is parking or garage available?
  There is a public garage just beside the hotel.
• Where can we rent a car?
  Few steps from Avis, Hertz, Maggiore, Budget
• Which is the nearest airport?
  Amerigo Vespucci.
• Do you have a pickup or shuttle service from and to the airport?
  No, but there is a shuttle to the station (line n. 62).
• Which is the nearest bus-stop?
  Santa Maria Novella Station on Via Alamanni side: 1, 2, 9, 13, 14, 16, 17, 22, 23, 28, 29, 30, 33, 62.
• Which is the nearest railway station?
  Santa maria Novella.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
• Are pets welcome?
  No, sorry.
• Is there a restaurant in the Property?
  No, but there are many nice restaurants in the area.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can.