Travellers Reviews
Submitted by Antony Leverton, Nottingham, United Kingdom
The gentleman at reception was extremely friendly, polite and helpful. He went out of his way to assist us at all times and took time to help us find our way around the city.
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We had a Dante room and it was fantastic.
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The entrance to the hotel from the street is not very promising and it does not prepare you for the tremendous standard of the suites.
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Excellent suites and very well positioned for walking to all the major galleries, museums, and restaurants. A great place for a special break.
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Submitted by RICHARD SMITH, Manchester-by-the-Sea, United States
Greeted by our names when we arrived, our arrival was a promise of the good treatment we would receive throughout our stay.
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The location was great for our purposes. We had large, traditional rooms and a very modern and functional bathroom.
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Very nice personal touch from beginning to end.
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We had a great time in Florence and the Europa was a big part of it. Wonderful rooms, but even more of a treat was the personal attention we received from Gassim and staff. Very helpful, and always good advice.
We stayed in the suites in July of 2004, with a family of five and had big, high-ceiling rooms with frescos on the ceiling. Although facing a busy street, our second floor rooms were quiet because of the thick walls and double windows.
Breakfasts were good, and a pretty good cappucino.
Great value, nice people; we will stay there again on our next visit.
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Submitted by Robert Stains, Beverly, MA 01915, United States
Wonderfully welcoming. Gassim is an extraordinary host whose manner led us to anticipate a lovely time at Europa.
The entrance from the street could be nicer.
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Overall, it was wonderful. Spacious, clean, free of road noise, lovely courtyard view. We could, however, hear conversations in adjoining rooms.
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I would normally say 'good value' but because of the policy of not charging until check-out, I paid about 22% more than I would have when I reserved the room because of the falling dollar. In this sense it was an expensive room. But if I were to return to Florence, I would return to the Europa.
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I think you can't overestimate the value of a fine host. Gassim really 'made' our experience at the Europa. His warmth, good humor, advice, and desire to serve put us at ease after a long and trying trip and helped us to have a positive attitude despite the worsening weather of the season.
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This is an excellent question! (This is being written by a man who gives workshops on creating good questions...) The Europa Suites Hotel is a welcoming, beautifully decorated hotel with service-minded staff who will happily assist you in getting the most out of your stay in Florence. The large rooms face a picturesque courtyard and have recently been redecorated with modern bath fixtures and new furniture done in an antique style. They provide a quiet refuge from the bustle on the street outside. The common rooms reflect the Europa's palazzo heritage with frescoed ceilings elegant furniture and tasteful decor. The central location affords an easy walk to the Duomo, the Tower, the San Lorenzo market and the many other sights in Centro Storico.
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Submitted by Patricia Sutkowski, Zelienople PA 16063, United States
Robert and Maria met us, and they couldn't have been more welcoming or friendly. The room we booked wasn't available due to an emergency construction problem, so they upgraded us to a much larger suite.
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Our hosts really made us feel like we were staying with family friends and not paying guests. They were always cheerful and more than willing to help by making museum reservations, marking on maps how to get to the best restaurants (their suggestions were perfect!) and just in general made our stay extremely pleasant. Maria's father remembered that our mother liked tea in the evening and would get it for her as soon as he saw us come in without even asking! And upon leaving, Maria hugged us like old friends. Lovely experience! In fact, during our subsequent stay in Rome, we kept saying that our hosts there 'were now Maria and Robert!'.
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They gladly let us leave our luggage in a safe place for the afternoon since we had a late train, and then called us a cab and carried our luggage down for us.
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Just what a perfect location it is in, and the wonderful owners who added a special homestay feeling for us. That was wonderful because we were traveling with our nervous older mother, and they made her feel relaxed.
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A definite must-stay when visiing Florence. Safe area, close to major sites, easy to find, and wonderful hosts. Well worth the money.
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Submitted by Andrew Babey, Palm City, Florida, United States
Miriam and her Father Gasim were outstanding hosts. They were very concerned that everything was as we wanted. All hotel owners and staff should be a concerned. Rooms were immaculate and large. Breakfast was an excelent european buffet. Location was very close to everything. Will stay here for sure on my next trip to Florence.
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They were ready with an invoice when we went to check out.
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The concern shown by the owner, his daughter and the rest of the staff was what you would expect from a 5 star hotel.
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Exceptionally clean, spacious, friendly and in a great location with a very fair price.
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Submitted by Holly Johnson, Avon, United States
Very friendly. We were able to get to our room immediately which was wonderful after a long travel.
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This was the most comfortable and clean hotel we've ever stayed at. Beyond that the staff was extremely friendly and helpful. The room was very clean.
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No, but the location and beauty of the rooms should not be understated.
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Friendly, beautiful decor, spacious and very clean.
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Submitted by Jennifer palmer, Minnetonka, Minnesota, United States
The hotel was fabulous and the hospitality wonderful!
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We had a wonderful stay thanks to Mr. Hakim and his family. Many thanks!
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A wonderful place to stay that has a fabulous location and comfortable accomodations.
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Submitted by Martha Law, Waterloo, Canada
Gassim greeted us and was extremely welcoming.
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Our room had an exquisite view of the Duomo. We knew that our bathroom was going to be small and with a shower rather than a bathtub. The room itself was very spacious and extremely clean.
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All the transactions were done the night before we left to save time in the morning.
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The owners are wonderful and very accommodating.
The breakfasts were just perfect, with good variety and they have an amazing,make your own, coffee machine.
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Excellent value !!
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Submitted by Margaret Johnston, Nevilles Cross, Durham, United Kingdom
The arrival proceedure went smoothly and we were made to feel at home immediately. The manager was very polite and helpful and gave us all the necessary information.
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The staff were always helpful and courteous and consistently went out of their way to make our stay memorable.
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Checking out went very smoothly and again the staff were helpful in keeping luggage during the day until we left and ordering a taxi.
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Free Internet access is provided at the hotel, I don't know if this information is on your web site.
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The Europa Hotel and Suites is the perfect place to stay in Florence. It's in a great location, very close to the major attractions. From the staff to the accommodation to the breakfasts, it was all superb. I just cannot praise this hotel and management enough.I will definitely return again and again.
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Submitted by George Facteau, Springfield, United States
Actually this is George Facteau. I made all of the trip arrangements for my wife and two friends (one being Stuart White).
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Mr Gassim and his daughter, Miriam, were very helpful and informative during our entire stay. Mr Gassim went out of his way for us and moved my wife and me to another much nicer room after our first night. He did not have to do it, but was extremely gracious in doing so. Miriam gave us excellent recommendations for 2 wonderful restaurants. They were great!!!
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Our stay was wonderful (we all agreed) -- partly because we were in Firenze for the first time and partly because these 2 people were such gracious hosts and made us feel so at home. I have already recommended the Europa to two other couples who may visit Firenze this year.
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I did not realize from the web site how close the Europa actually is to the Accademia and the Duomo. I was very pleasantly surprised. Maybe I missed it or maybe you should place a little more emphasis on distance to major points of interest.
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I have told people that the Europa is a very nice clean hotel owned and operated by a very nice man who really seems to care for his visitors. If you get a room facing the street, it is adequate, but if you get room with a view of the Duomo you will feel very fortunate to have found such a great place at such a reasonable price.
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Submitted by Etienne Eygenberger, Greenpoint, Cape Town, South Africa
Very lovely rooms - spacious, clean, beautiful and very comfortable. A very special place to stay.
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Don't be bothered by the outside look of the hotel, because inside it is very beautiful. The hotel is on the second floor and at arrival it is not a pretty sight - it had me worried for a while until I got inside. It is also very central and walking distance to almost everything.
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Submitted by Loraine Lamont, Beamaris, Victoria, 3193, Australia
This hotel was one of the most welcoming and helpful of all the european hotels we stayed at on our 6 week trip.
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Because the staff were fluently multilingual and v. experienced in the hotel business they were able to quickly solve a problem with belongings left at another hotel. The position was excellent.
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I would recommend this hotel.
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Submitted by Martina Medica, Wantirna South, Australia
Delightful, friendly, personalised service, beautifully decorated, don't let the exterior fool you.
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Submitted by Philip Perniciaro, Erie, United States
Very friendly and helpful staff
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enjoyed the staff and loved the location
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was helpful and had all types of accomodations for all
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neat and clean
great location
friendly staff
comfortable
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Submitted by Rebecca Payne, North Perth, Australia
The room was nice but the bathroom was terrible. There wasn't a proper shower and so water went all over the place.
There was also a funny smell in the hall ways.
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Positive - free internet
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Very friendly, family run, excellent location.
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Submitted by noemi diaz-justino
EVERYTHING WE WERE PROMISED, WE RECIEVED TEN FOLD.
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ONE OF THE BEST HOTLE STAYS I'VE EXPERIENCED. CHARMING WITH A TERRIFIC STAFF
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Submitted by Liz Whiting
Very warm and welcoming
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The hotel Europa room was very well maintained, exceptionally clean and beautifully decorated. The bathroom and shower in particular was modern and powerful and far better than other places that i've stayed in Italy.
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The staff were very friendly and accommodating, allowing us to leave our bags with them after check out whilst we toured Florence.
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Our room are even better than the pictures on the website and the Hotel is very easy to walk to from the Duomo. The area upstairs where the reception is and where we had breakfast contrasts with the floor below where our room was in that it is more worn and decorated in a different style, but this was not a problem.
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Very easy to choose hotel according to the area that you wish to stay, and the wide choice of pictures made deciding where to stay much easier.
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I can't praise this hotel enough. It was very clean and beautifully decorated, with friendly staff and situated just a few minutes walk from the Duomo and the surrounding shops and restaurants. My stay here certainly enhanced my trip to Florence. I will recommend this hotel to all my friends and family.
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Submitted by Kenneth Clay
We love Guasim and Maria, they made us feel welcome and they do everything for us to have a wonderful time in Florence. WE wil came back and of course recomend the Hotel to our friends visiting Florence. Our children (teenagers) said they missed the warm that Guassim give to them! The Hotel was good, but what made it very special is the people in charge! Thank you.
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We will recomend to have the entrance en better condition, dont really shows how nice the Hotel is
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Cozy, confortable, close to the more important plces to see in town, bu t more than anything you wil feel pampered and take care of, a warm place to be in a foreigner Country.
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Submitted by Francisco Duarte
Our arrival couldn't had been better, mr.Gassim is an excellent person.
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The Europa Hotel & Suites Hotel staff was incredible, they make us feel at home in every way. We were on our honeymoon, and we can count this hotel to be the one that we enjoy the best in our trip.
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Just one, when we left the hotel, we went to the train terminal and we kind of forgot the receipt of the hotel, mr.Gassim took the trouble to get to the train station to give the paper to us. We have no words to thank him for this gesture.
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The quality of the service is 'top of the line', really this is an outstanding hotel in Italy.
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This is a hotel that you can relax on, you'll be treated by the staff of this hotel as you we're a VIP, they trully make an effort to make you feel at home.
The place is good for the money you pay, they're very close to the Duomo area so you'll walk very little to get there, also they can arrange tickets reservation to the main museums (you'll have to ask in advance to make this accountable).
If we're going back to Florence, we'll book again in Europa Hotel & Suites for sure.
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Submitted by OSCAR ALCANTARA
Just one: they did not acected my pay with travelers checks in euros (American Express).
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No I don't.
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It is a nice and confortable hotel located in the best tourist area
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Submitted by Elizabeth Wells
I had thought the room would be larger, from the pictures and suite descriptions on the website. The bathroom was very small for four. Other than that, we enjoyed the friendly atmosphere, convenient location, and helpful staff.
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I would recommend this hotel to friends who didn't require a 4 or 5 star property. Grest location, friendly staff, small rooms. The bathroom was very tiny. Nice breakfast, a homey feel.
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Submitted by Andréa
I guess that there is something impossible to describe on the web site, which is the unbeliavable cortesy and attention of the family that runs the hotel.
I would definitely recommend the hotel to everyone visiting Florence.
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Excellent location, just a couple of blocks from the Duomo.
The hotel has large, quiet and tidy rooms.
The staff is great!! Gassim is the most adorable person!!!
We loved the coffe/capuccino machine and the restaurant they recommended.
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Submitted by Susan
The proprietor and staff at Europa were extremely helpful and friendly and helped make our stay enjoyable.
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Rooms were lovely.
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Submitted by Cathryn
Excellent - although I was early, they were happy to let me leave my bags and gave me a cup of coffee. And they made my room available at 11am.
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Submitted by Anne
It was a haven after a long day of site seeing. Having a computer on site was a lifesaver. The staff was friendly and helpful. The only change I would make would be to upgrade the breakfast a touch. Coffee was often cold and cereal was weak. Some fruit would have been nice, even a bowl of apples or bananas. It was the best value for teh money I got in all of Italy!
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Good value for the money. I stayed as a single in a suite and my room was spacious and charming. I don't know what the standard rooms were like, but my room was terrific, with a rooftop view. It was quiet except for teh lovely church bells I heard every morning. Really great location, near the Duomo, which helped to find my way home each night.
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Submitted by Dianne
accuracy of the information.
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The lovely frescos on the ceilings, how large the rooms were, the graciousness of the manager. The peacefulness was like an oasis from the busyiness of the city.
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Submitted by Benjamin
Hotel personnel were excellent. wonderful experience.
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People who ran the Suites Europa were top notch.
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Submitted by sarah
I originally requested the Donatello room and was given the Rafaello room. However, this room was wonderful. As to whether it was better I do not know as I had not seen the Donatello room.
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Gassim - the receptionist/owner - could not do enough for us. I would definitely recommend your website and this hotel to people looking to stay in Florence.
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Friendly, authentic, quiet. Beautiful rooms (the suites) with a real feeling of Florence.
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Submitted by angelina
Family run, very friendly, keep window open at night but wear bug spray for misquitoes.
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Submitted by Lisa
The staff and management are very hospitable.
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The welcoming staff and family atmosphere was very nice and relaxing. It was a retreat from the busy city.
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Submitted by Jane
The owner/manager was happy to greet us and show us to our wonderful frescoed rooms even though we showed up earlier than check-in. Nothing was too hard, we were made to feel especially welcome.
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The pictures on the web site do exactly portray the beautiful, clean rooms and public areas.
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The Europa Hotel is a marvelous secret. The rooms were spacious, clean and charming while being modern enough for anyone. The owner/manager was always available and willing to share directions, suggestions and guidance to assist in making our stay in his Firenze the best it could be. I would recommend this hotel to anyone looking for an perfectly located, quiet, friendly hotel at a price more reasonable than we could expect in a large city.
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Submitted by Robin
We thouroughly enjoyed this hotel. The staff was very friendly and accomadating. The rooms were clean and neat and were very comfortable. I would highly recommend staying at this hotel based on the above comments as well as the location.
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no.
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We'd highly recommend this hotel. The staff were wonderful and treated us like family. The breakfast was very good and provided all of the noursishment that we needed. I'd highly recommend it!
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Submitted by patrick
The room couldn't have been more delightful.
The interior of the room was richly decorated, and very clean.
The location was perfect, within walking distance to everything.
The desk clerk was very helpful a dear man.
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Same as stated above
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Submitted by Matthew
No problems, there is a small elevator/lift.
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Truly a wonderful hotel in Florence. We stayed in the Dante Suite and couldn't be happier. Gassim & his daughter took great care of us and made sure we found our way around Florence - they both speak perfect English as well, so no worries there. There was a standard breakfast every morning starting at 7:30pm with cereal, fruit, coffee, etc. The location was terrific...a few mins walk to the Duomo and only about 10 mins to the Uffizi & Ponte Vecchio. We'd definitely stay again if we return to Florence.
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nope
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Great value for the money. Great location -- central to eveything in Florence.
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Submitted by Marcia
We thoroughly enjoyed our stay in Florence. The hotel owner and his family were wonderful. Our room was exactly what we expected. I would highly recommend this hotel to other families traveling in Florence.
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Re. payment #12 below One thing we found with many small hotels including Hotel Europa was that as long as we paid in cash the rates were as quoted in my e-mail correspondence. What was not clear until we arrived at the hotel was that if we used our credit card we would be charged more.
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see note above
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We loved this family owned and operated hotel. All of our needs were accomodated. We had our laundry done while we went sight seeing--all pieces came back clean, dry and the price was VERY reasonable.
Our room was large, clean and well appointed. I would recommend this hotel to any of my friends.
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Submitted by Katja
Beautiful rooms. Fantastic matrasses. Absolutely central location. Delightful and very helpful staff, especially Sr. Gamfi and his daughter.
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very helpful website.
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Wonderful stay!
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handy!
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wonderful!
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Submitted by Kim
The hostess was so wonderful. Our room wasn't quite ready yet, so she made us cappucino in the waiting room, showed us a map of the city and gave us recommendations for restaurants. She was so good to us.
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I highly recommend the Leonardo Suite. It was far better than I even expected it to be.
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I highly recommend the Leonardo Suite. It was far better than I even expected it to be. The only downside that I experienced was street noise and had to invest in ear plugs.
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Very friendly and helpful staff - their recommendations for dinner were very good. Excellent location - easy walking distance to all major sites. Very spacious rooms and very private. The bathrooms were very large and nice.
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Submitted by Kent
The sign for the hotel was hard to find (too small) we walked past the hotel and had to turn around and come back to find it.
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We were leaving early the next morning so we were able to check out the night before. This saved time and it was nice to know that we didn't have to waste time in the morning with check-out.
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Nicely remodeled, convenient to Locations, & Guisseme was very friendly & made us feel at home.
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Submitted by Lori
We were extremely pleased with the both the hotel and the staff. The hotel staff was extremely friendly, hardworking and helpful. I would highly recommend this hotel.
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We were upgraded to a nicer room and so were asked to pay in cash. This was not really a problem.
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great location, clean rooms, extremely friendly and helpful staff. Great value for the price.
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Submitted by Joanne
We cannot say enough good things about Hotel Europa and its staff. From the moment we got there to the moment we left, Gassim, Miriam and Robert were nothing but thoughtful, helpful and friendly!!
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The rooms are slightly 'worn', but we were told they are being updated. (Since the building is an historic property, proper approval has to be obtained.)
The charm of the building still exists, even though they are slightly run down. They were kept wonderfully clean and neat.
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Gassim was ready and waiting for us. They brought our bags downstairs for us and waited with the bags until we came down. THey called a taxi, which was waiting when we got downstairs. Excellent, friendly service, ALWAYS with a smile!
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Great location for walking to most sites in Florence - Duomo, Uffizi Gallery, L'Accademia, Ponte Vecchio, etc.
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A comfortable, 'homey' place, with a great location and staff that makes you feel at home from the moment you walk in. (They greet you by name each time they see you!)
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Submitted by Sybel
The room was great and very spacious (we even had a little balcony). The room was cleaned everyday and the staff was very helpful and friendly. The breakfast was simple but plentiful. Excellent cappuccinos everyday!
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Free internet was a great extra we didn't know about. There is also a 1 am curfew. The main tourist office is right across the street, very convenient. Close to all the main sights (within walking distance).
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Our stay was great! The staff were really helpful and friendly, the room was huge and very private. The elevator is very small, may need two trips for two people with luggage, but the elevator was very cool! The room was simple but had all the ammenties we needed. The room also had high ceilings, which made it feel even more spacious than it already was.
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Submitted by Linda
It provides a uniform way to compare properties and answers all possible questions.
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Hotel Europa's road directions were AWFUL.
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Don't understand why we had to pay a day before we checked out.
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Beautiful and spotless hotel. Excellent location. Good value.
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Submitted by jamie
The proprietors of the hotel were a very friendly and sweet family, who were incredibly helpful. When checking in they offered us a tour of the hotel and the different rooms that were available so that we could see several room options and choose the one that we wanted.
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Whenever we needed assistance or had special requests the staff were happy to oblige. theree were no hidden costs or unhappy surprises.
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When we checked out they gave us maps and directions to places of interest that were close to our next point of desitination.
They watched over our bags before and after check in and check out, so that we could explore the city and not have to worry about our luggage. Finally when we picked up our bags and were ready to leave they gave us bottle of chianti to take with us!!!
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The hotel is very close to the duomo, san lorenzo, a street market and a huge indoor food market - great for cheap lunches and supplies.
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Great deal, very convenient, fun and relaxed.
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Submitted by Andy
The street is a bit noisy (via cavour) but that can't really be helped I suppose.
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Clean, comfortable, friendly staff. Good hotel in the two star range.
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Submitted by Janny
The owner was very very politeful and helpful
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see above
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Submitted by NELLY
The reception staff were very helpful and polite and greeted us with open arms and many congratulations as the Honeymooners
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They had given us the best room as the Honeymoon couple!
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it was approximately 3-5minute walk from Duomo - could not have asked for anything better!
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very personal service and staff
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i think they rate it as 2-star, whereas i would rate it as 4-star
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Submitted by Cortney
We were not completely satisfied with the room we were given. There were two other rooms available for the nights we needed and the lady at the desk showed us the two other rooms and we chose one that we loved very much.
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It was a very mice place.
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A beautiful place that is in a perfect location. It is very close to everything and the service from the staff is enough to make you want to return.
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