FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in: from 1.00 pm.
  Check-out: before midday.
• Is the price per room/apartment or per person?
  The price is per room.
• Is breakfast included in the price and what type of breakfast?
  Buffet breakfast is included.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  English, French, German and Spanish spoken.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  Five floors and there is an elevator.
• Are there quiet, private, romantic rooms?
  Yes, all our rooms are private and quiet.
• Do the rooms/apartments have a terrace/courtyard?
  Yes, some.
• Do the rooms/apartments have a balcony?
  Yes, some.
• Do you have non smoking rooms/apartments?
  Yes, we have.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, all the rooms have a satellite TV.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, we have.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Air conditioning in rooms is included in the price.
• Do you have an Internet/E-Mail point in the Property?
  Yes, we have.
• Is there a swimming pool? When is it open?
  No, we have not.
• Is parking or garage available?
  Yes a garage is available and the price is Euro 27/32 per day.
• Where can we rent a car?
  Apply to our concierge service for car rental.
• Which is the nearest airport?
  Amerigo Vespucci Florence Airport, 8 km. Galileo Galilei Pisa Airport, 80 km.
  
• Do you have a pickup or shuttle service from and to the airport?
  No, but we can arrange a private pickup on request.
• Which is the nearest bus-stop?
  The nearest bus-stop is in Santa Maria Novella Station.
• Which is the nearest railway station?
  Santa Maria Novella train station is at 500 mt.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, we have not.
• Are pets welcome?
  Yes, small size.
• Is there a restaurant in the Property?
  Yes there is a panoramic restaurant with roof garden named "Terrazza Brunelleschi".
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  There is a connection in the rooms but your own computer is needed.