FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 3pm until 7pm, Check Out before 10am. Please let us know in advance what time you intend to check in.
• Is the price per room/apartment or per person?
  Prices are per apartment.
• Is breakfast included in the price and what type of breakfast?
  No, breakfast is not included.
• Is heating included in the price?
  Heating is included.
• Can we settle the bill on arrival?
  Yes, if you want.
• Which languages are spoken at the reception?
  English and Italian.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  The apartments are located on the 4th floor and there is NO lift.
• Are there quiet, private, romantic rooms?
  Yes, the apartments are very romantic.
• Are linens and towels provided or do I need to bring my own?
  We provide them.
• Do the rooms/apartments have a terrace/courtyard?
  Lavanda has a terrace with chairs a table and a sun ombrella.
• Do the rooms/apartments have a balcony?
  Lavanda has a terrace with chairs a table and a sun ombrella.
• Do you have non smoking rooms/apartments?
  No, we do not.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is satellite Tv in the apartments.
• Is there a telephone with direct dialling in the rooms/apartments?
  No, there is not.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, there is air conditioning, it is seasonal and included in the price.
• Is there a dining room where we could sometimes all dine together?
  Yes, each apartment has a dining room.
• Do you have an Internet/E-Mail point in the Property?
  No, we do no.
• Is there a swimming pool? When is it open?
  No, there is not.
• Is parking or garage available?
  No, there is not.
• Where can we rent a car?
  Borgognissanti or the Station.
• Which is the nearest airport?
  Florence airport.
• Do you have a pickup or shuttle service from and to the airport?
  No, we do not.
• Which is the nearest bus-stop?
  Dante alighieri (bus A).
• Which is the nearest railway station?
  Santa Maria Novella.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
• Are pets welcome?
  No sorry.
• Is there a restaurant in the Property?
  No, but there are many nice restaurants in the area.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No, you cannot but there is an internet caffe nearby.