FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 1pm until 7pm, Check Out before 11am.
• Is the price per room/apartment or per person?
  The price is per apartment.
• Is breakfast included in the price and what type of breakfast?
  Breakfast is not served. We offer instead a welcome basket.
• Is heating included in the price?
  Yes, heating is included in the price.
• Can we settle the bill on arrival?
  Yes, you may settle the bill on arrival.
• Which languages are spoken at the reception?
  English, French, German, Spanish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  We have 4 floors with an elevator.
• Are there quiet, private, romantic rooms?
  Yes, we have quiet and romantic rooms.
• Are linens and towels provided or do I need to bring my own?
  Yes, we provide linens and towels.
• Do the rooms/apartments have a terrace/courtyard?
  Some rooms are facing a quiet courtyard.
• Do the rooms/apartments have a balcony?
  The Deluxe rooms have a balcony overlooking the Duomo square.
• Do you have non smoking rooms/apartments?
  Yes, we do have non smoking rooms.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, all the rooms have a satellite Tv.
• Is there a telephone with direct dialling in the rooms/apartments?
  No, but there is a telephone for emergency calls.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  All rooms have airconditionning for no extra charges.
• Is there a dining room where we could sometimes all dine together?
  No, there is no dining room.
• Do you have an Internet/E-Mail point in the Property?
  No, but all the rooms have internet connection.
• Is there a swimming pool? When is it open?
  No, there is no swimming pool.
• Is parking or garage available?
  No, but we have an agreement in a nearby garage.
• Where can we rent a car?
  You may rent a car in rental agencies in Florence.
• Which is the nearest airport?
  Amerigo Vespucci airport in Florence is the nearest.
• Do you have a pickup or shuttle service from and to the airport?
  We may organize a transfer upon request.
• Which is the nearest bus-stop?
  In front of the Apartments, there are bus stops 14 and 23.
• Which is the nearest railway station?
  Santa Maria Novella station.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is no fitness center.
• Are pets welcome?
  No, pets are not allowed.
• Is there a restaurant in the Property?
  No, there is no restaurant in the property.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, there is a Wi-Fi connection.