FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before midday.
• Is the price per room/apartment or per person?
  The price is per room.
• Is breakfast included in the price and what type of breakfast?
  A rich and tasty continental breakfast is included in the price. We serve coffee, cappuccino, hot chocolate, tea, fresh croissants, apple-pie, bread, brown-bread, jam, butter, cereals, bruschetta (mozzarella cheese and tomato), cheese. Upon an extra charge we do also serve parma ham, fresh fruit-salad and melon.
• Can we settle the bill on arrival?
  Yes you can.
• Which languages are spoken at the reception?
  English, French, German and Spanish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  We have 4 floors in main building, two floors and a third one only for the suite/apartment in the annex. We do have an elevator.
• Are there quiet, private, romantic rooms?
  Several rooms are overlong the back side but even the rooms overlooking the main street have a three-glasses windows. All the rooms are very romantic because are all equipped with antique furnitures.
• Do the rooms/apartments have a terrace/courtyard?
  No, they do not.
• Do the rooms/apartments have a balcony?
  We do only have one executive room with a lovely balcony.
• Do you have non smoking rooms/apartments?
  Yes, we do.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, in every room there is a colour Sat/TV with international channels.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  All the rooms are air-conditioned. No extra charge to be paid.
• Do you have an Internet/E-Mail point in the Property?
  Yes, we do. Our guests can find an Internet workstation in the reading room. Extra fee to be paid.
• Is there a swimming pool? When is it open?
  No, there is not.
• Is parking or garage available?
  Yes there is a car parking behind the hotel with a valet service from/to the hotel upon an extra cost.
• Where can we rent a car?
  We can arrange it by phone and then you go to pick it up at the rental places which are only 15 minutes walking far from the hotel.
• Which is the nearest airport?
  Amerigo Vespucci Airport.
• Do you have a pickup or shuttle service from and to the airport?
  We can arrange it by paying an extra charge.
• Which is the nearest bus-stop?
  San Marco.
• Which is the nearest railway station?
  Santa Maria Novella, the main railway station.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
• Are pets welcome?
  Yes, they are welcome.
• Is there a restaurant in the Property?
  No, there is not.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can.