FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 1pm, Check Out before midday.
• Is the price per room/apartment or per person?
  The price is per room, per night, including taxes
• Is breakfast included in the price and what type of breakfast?
  Yes, american buffet breakfast is served.
• Can we settle the bill on arrival?
  Yes, you may settle the bill upon arrival.
• Which languages are spoken at the reception?
  English, German, Spanish, French
• How many floors are there in the building and do you have an elevator (lift) in the building?
  The building has 5 floors with a lift.
• Are there quiet, private, romantic rooms?
  Yes, there are quiet and romantic rooms.
• Do the rooms/apartments have a terrace/courtyard?
  No, rooms do not have a courtyard.
• Do the rooms/apartments have a balcony?
  No, the rooms have no balcony.
• Do you have non smoking rooms/apartments?
  Yes, we do have non smoking rooms.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there are Satellite TV in all of the rooms.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is a direct dial phone from the room.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, there is air conditioning with no extra charge.
• Do you have an Internet/E-Mail point in the Property?
  Yes, there is an internet point in the property.
• Is there a swimming pool? When is it open?
  No there is not a swimming pool in the Hotel, but there is a Jacuzzi.
• Is parking or garage available?
  Yes, there is a parking in the Hotel and one available nearby the Hotel.
• Where can we rent a car?
  We can recommend you the main rental agencies such Hertz or Maggiore.
• Which is the nearest airport?
  Peretola Florence Airport is the closest one.
• Do you have a pickup or shuttle service from and to the airport?
  No, there is no pickup service.
• Which is the nearest bus-stop?
  Buses 23 or 14 are stopping via dei Benci.
• Which is the nearest railway station?
  Santa Maria Novella is Florence central station.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not a fitness center, but there is a Jacuzzi on the fifth floor.
• Are pets welcome?
  Yes, small pets only are allowed.
• Is there a restaurant in the Property?
  Yes, it is called Brunello Lounge & Restaurant and in summer time we have the Brunello Roof Garden.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can connect your modem since there is WIFI conection on the ground floor, in the lobby area of the Executive Tuscan Floor and in the Corsini meeting room. High speed connection is available in the room.