FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check In: from midday to 10:00 p.m.
  Check Out: before 11:00 a.m.
  In case of an arrival in the hotel after 10:00 PM without giving notice the hotel considers the booking cancelled for the day itself and also for the following days.
• Is the price per room/apartment or per person?
  The price is per room.
  
• Is breakfast included in the price and what type of breakfast?
  Yes, continental breakfast is included in the price.
  
• Can we settle the bill on arrival?
  Yes, you can.
• Which languages are spoken at the reception?
  We speak English, Italian, French, German and Spanish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  The hotel has 2 floors. There is a lift until the first floor.
• Are there quiet, private, romantic rooms?
  Yes, all the rooms are quiet, private and romantic.
• Do the rooms/apartments have a terrace/courtyard?
  There is terrace on the hotel.
• Do the rooms/apartments have a balcony?
  Some rooms have a balcony.
• Do you have non smoking rooms/apartments?
  Yes, we have some non smoking rooms.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is a satellite TV in every room.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, every room has a private telephone.
  
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, every room is equipped with air conditioning and it's included in the price.
• Do you have an Internet/E-Mail point in the Property?
  No, but there are Internet point around the hotel.
• Is there a swimming pool? When is it open?
  No, but you can find a swimming pool near our property.
  
• Is parking or garage available?
  On request.
• Where can we rent a car?
  You can ask to the reception desk.
• Which is the nearest airport?
  Florence Airport.
• Do you have a pickup or shuttle service from and to the airport?
  No, but on request we can arrange it.
• Which is the nearest bus-stop?
  The nearest bus-stop is 200 m from the property.
• Which is the nearest railway station?
  Santa Maria Novella Railway station.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
• Are pets welcome?
  On request.
• Is there a restaurant in the Property?
  No, there is not in the property, but in the nearby there are a lot of restaurants and pubs.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can connect your modem and surf the Internet.