Travellers Reviews
Submitted by peter windsor, leighton buzzard, United Kingdom
The staff were very pleasent and helpful, and if we go back to Florence we would most certainly enjoy the accomodation offered at the Hermitage.
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Contact peter now!
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Submitted by William South, Tucker, Georgia, United States
We arrived two hours early, but were accommodated as one of our two rooms was ready. Check in was easy and very friendly. The hostess offered great suggestions for an Old Town afternoon walkabout.
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Wonderful stay, very comfortable, which was important as this was my mother's first time - and experience - in Europe.
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The staff helped me coordinate my checking out and picking up my rental car. Also, they gave EXCELLENT directions leaving Florence and driving to Greve in Chianti. In contrast, the directions provided by the rental car company were confusing and inaccurate.
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This was a wonderful hotel and a great surprise. It was everything promised; excellent location in Old town, next door to the Ufizzi, and a fantastic view overlooking the Arno Rive and Ponte Vecchio. The staff was friendly and helpful and made us to feel as if we were special guests in their home. This was a lucky find and I will definitely return.
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Magical and what one would and should expect of a very nice and comfortable authentic Florence hotel.
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Submitted by Harvey L. Bryant, Virginia Beach,Virginia, United States
some instructions on the room air conditioning would have been very helpful the 1st night. When we arrived , it was apparently on 'timer' and went off during the night, and the room got very warm. We figured it out on our own the next day.
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very efficient and accomodating,including calling of taxi, loading luggage ,and timing to catch train.
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Riverside rooms can be noisy at night from traffic below,(incessant motor scooters) but the view is superb!
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Quaint,clean, excellent views and location.Staff willing and able to help with restaurant suggestions,directions,etc. Charming breakfast settings and abundant food.
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Submitted by Chris Rhind, Toronto, Canada
There is a flight of stairs from street to elevator landing, and we were asked to bring our luggage up those stairs. Not good enough.
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AC is turned off for an hour every day at 11.30
Desk clerk during the day was excellent. Evening person was not interested in helping.
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Only one elevator. When it goes out of service, the stairs will be a big problem for elderly and, as in my own case, injured knee. Reception and breakfast on fifth floor.
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Good location, nice breakfast facilities, no lunch or dinner served, stairs could be a problem, rooms are maybe 2 1/2 stars but overall 3 stars are about right.
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Submitted by Tami
Perfectly wonderful hotel, location and city! We can't wait to return. The hotel is in the PERFECT location and the views from the terrace are amazing. The staff was very nice and helpful and offered great suggestions for dinner.
Thank you!
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Better value for the money. I was shocked when we got there that the hotel is only rated 3 stars! It's in the best spot of Florence - the Arno, Uffizi, and the Ponte Vecchio are all steps from the hotel. From the garden terrace you have a view of the Arno and the Ponte Vecchio and in less than one minute you are at the Uffizi. In about 5 minutes you are right in the middle of everything!
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The hotel was in a perfect location and ideal for a stay in Florence. I would highly recommend this hotel to anyone.
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Submitted by Roger
my partner and I loved it, great staff, great view from the 6th floor
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Submitted by George
We loved our stay at the Hermitage. The breakfast room and the roof garden are lovely. The service was outstanding.
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A lovely small hotel near all of the important sights. A very helful staff. A nice view from our room of the Ponte Vechio and the Arno. Great breakfasts, a nice hotel sitting room.
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Submitted by Shelley
Fantastic location by the Arno, the Ponte Vecchio and the Uffizi. This is the best location in Firenze.
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Submitted by john
taxi from the station - a few minutes
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delightful location . Terrace and breakfast room are very pleasant - views excellent
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I would 100% recommend it
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Submitted by Barbara
very nice hotel. we enjoyed it.
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very good continental breakfast
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I would recommend the Hermitage to a friend. Friendly, helpful, and professional staff, comfortable rooms although ours was a little small (but not uncomfortably small). Nice bathroom with shower. Great location, although there is nowhere to park when you drive to the entrance of the hotel, which caused us some anxiety. I'm not sure there is a good solution to this parking problem, however.
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Submitted by James
They stated you could see people shower - they were right, the shower is IN THE ROOM
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See above - great location of hotel
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Submitted by Henry
We took a cab and the cab delievered us to the door of the Hotel as it was located in a difficult place to locate for strangers to the area.
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Marvelous location to the sites of Florence.
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Comfortable, clean, charming, location was #1.
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