FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 1pm until 7pm, Check Out before 10.30am.
  Please let us know in advance what time you intend to check in. Please let us know in advance what time you intend to check in.
• Is the price per room/apartment or per person?
  The price is per room per night taxes included.
• Is breakfast included in the price and what type of breakfast?
  Breakfast is included, continental breakfast.
• Is heating included in the price?
  Yes.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  English, Italian, French, Portuguese.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  All the rooms are in the 1 floor, we don't have lift.
• Are there quiet, private, romantic rooms?
  Yes, all the rooms are quit and romantic, furnished in ancient style.
• Are linens and towels provided or do I need to bring my own?
  Yes, linens and towels are provided.
• Do the rooms/apartments have a terrace/courtyard?
  No.
• Do the rooms/apartments have a balcony?
  No.
• Do you have non smoking rooms/apartments?
  All the rooms are no smoking.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  No.
• Is there a telephone with direct dialling in the rooms/apartments?
  No.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, air conditioning in the rooms without any extra charge.
• Is there a dining room where we could sometimes all dine together?
  No.
• Do you have an Internet/E-Mail point in the Property?
  Yes, internet access free.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  Yes, private garage on request with an extra charge.
• Where can we rent a car?
  Near S.Maria Novella train station at 10 minutes by walk.
• Which is the nearest airport?
  Amerigo Vespucci.
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest bus-stop?
  Indipendenza Square.
• Which is the nearest railway station?
  S. Maria Novella.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  No.
• Is there a restaurant in the Property?
  No.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No.