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FAQs - Frequently Asked Questions
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- At what time can we check-in and out?
All accommodations, Check In from midday, Check Out before midday. Please let us know in advance what time you intend to check in. - Is the price per room/apartment or per person?
Price is per apartment. - Is breakfast included in the price and what type of breakfast?
Usually is not included. - Is heating included in the price?
Yes, heating is included in the price. - Can we settle the bill on arrival?
Yes. of course you can. - Which languages are spoken at the reception?
Italian, English and Spanish. - How many floors are there in the building and do you have an elevator (lift) in the building?
The building is on the ground floor. - Are there quiet, private, romantic rooms?
We only have private and romantic rooms. - Are linens and towels provided or do I need to bring my own?
Linens and towels are provided. - Do the rooms/apartments have a terrace/courtyard?
No, the apartments are front gardens. - Do the rooms/apartments have a balcony?
No, the apartments are front gardens. - Do you have non smoking rooms/apartments?
No, we have not. - Is there a TV in the rooms/apartments? Are there international channels (satellite TV)?
Yes, there is a Tv with international channels in each apartments. - Is there a telephone with direct dialling in the rooms/apartments?
No, there is not. - Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
we have two apartments with air conditioning. No extra charge for this. - Is there a dining room where we could sometimes all dine together?
No, there is not. - Do you have an Internet/E-Mail point in the Property?
Yes, we have. - Is there a swimming pool? When is it open?
Yes, we have a swimming pool open from 1 May to 30 September. - Is parking or garage available?
Yes, there is. - Where can we rent a car?
At the railway station you can rent a car. - Are there grocery stores or supermarkets in the surroundings?
Yes, there are. - Which is the nearest airport?
Florence airport Amerigo Vespucci. - Do you have a pickup or shuttle service from and to the airport?
We can organize it but is extra charged. - Which is the nearest bus-stop?
The line 33 is 400 meter away. - Which is the nearest railway station?
The central station of Florence Santa Maria Novella. - Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
Not yet, but we have partnership with spa and fitness center where you can enjoy a variety of choices. - Are pets welcome?
Yes, small and medium size. - Is there a restaurant in the Property?
No, but we have many restaurants and other trattoria nearby. - Can I connect my modem so that I can surf the Internet from my room/apartment?
There is a wi-fi connection available in the apartments and outside in the gardens.
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