FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before midday.
• Is the price per room/apartment or per person?
  Rates are per room.
• Is breakfast included in the price and what type of breakfast?
  Yes, a continental buffet breakfast is included. On request we can cook scrambled eggs.
• Can we settle the bill on arrival?
  Yes, if you prefer.
• Which languages are spoken at the reception?
  English, French, German and Spanish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  4 floors, two elevators.
• Are there quiet, private, romantic rooms?
  Yes.
• Do the rooms/apartments have a terrace/courtyard?
  Some rooms have a terrace.
• Do the rooms/apartments have a balcony?
  A few rooms have a private balcony.
• Do you have non smoking rooms/apartments?
  Yes.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Rooms are furnished with telephone and satellite TV.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Rooms are air-conditioned (without extra charge).
• Do you have an Internet/E-Mail point in the Property?
  Yes.
• Is there a swimming pool? When is it open?
  No, there is not.
• Is parking or garage available?
  Yes, parking is available but only on payment.
• Where can we rent a car?
  Our Concierge can help guests to rent a car.
• Which is the nearest airport?
  7 km.
• Do you have a pickup or shuttle service from and to the airport?
  No, sorry.
• Which is the nearest bus-stop?
  #13 to get to Piazzale Michelangelo
  #23 to get to railway station.
  
• Which is the nearest railway station?
  3 Kms. 10 minutes by taxi - 20 minutes by walking.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  Yes.
• Is there a restaurant in the Property?
  Yes, Restaurant La Serra, Italian Style.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can.