FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check In: from 1:00 p.m. to 8:00 p.m.
  Check Out: before 12:00 a.m.
• Is the price per room/apartment or per person?
  The price is per room.
• Is breakfast included in the price and what type of breakfast?
  Continental Buffet Breakfast is included in the price.
• Can we settle the bill on arrival?
  Yes, but it will have to be "revisited" at check-out time.
• Which languages are spoken at the reception?
  We speak Italian, English, French and Spanish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 3 floors (the Hotel is on the second) and there is an elevator.
• Are there quiet, private, romantic rooms?
  Yes.
• Do the rooms/apartments have a terrace/courtyard?
  There's a courtyard in the palace.
• Do the rooms/apartments have a balcony?
  No.
• Do you have non smoking rooms/apartments?
  Yes.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is a satellite TV set in each room.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is a telephone with direct dialling in each room.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  There is air conditioning included in the price of the room.
• Do you have an Internet/E-Mail point in the Property?
  No.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  Yes, parking is available
• Where can we rent a car?
  Very close, you can ask at the reception.
• Which is the nearest airport?
  Amerigo Vespucci Airport is at 7 km from the property.
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest bus-stop?
  The nearest bus-stop is 50 metres away.
• Which is the nearest railway station?
  S. Maria Novella railway station is at 5/10 minutes walking distance (600 metres).
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  Yes, pets are welcome.
• Is there a restaurant in the Property?
  No.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can.