FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check in from 11:00am to 7:00pm (after this the reception is closed). Please let us know in advance what time you intend to check in.
• Is the price per room/apartment or per person?
  The price is per room.
• Is breakfast included in the price and what type of breakfast?
  Yes, breakfast is included.
• Is heating included in the price?
  Yes, heating included.
• Can we settle the bill on arrival?
  Yes, you can.
• Which languages are spoken at the reception?
  English.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  We are at second floor with lift.
• Are there quiet, private, romantic rooms?
  Yes, romantic rooms and private.
• Are linens and towels provided or do I need to bring my own?
  Yes, linens and towels provided.
• Do the rooms/apartments have a terrace/courtyard?
  No, sorry.
• Do the rooms/apartments have a balcony?
  Yes, balcony available.
• Do you have non smoking rooms/apartments?
  Yes.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, satellite tv.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, in every room.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, free of charge.
• Is there a dining room where we could sometimes all dine together?
  No.
• Do you have an Internet/E-Mail point in the Property?
  No, internet point close to the B&B.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  Yes, parking available.
• Where can we rent a car?
  Close to the B&B.
• Which is the nearest airport?
  Firenze.
• Do you have a pickup or shuttle service from and to the airport?
  No, public shuttle service just in front of the B&B.
• Which is the nearest bus-stop?
  In front.
• Which is the nearest railway station?
  Santa Maria Novella, opposite of the B&B.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  No, sorry pets not allowed.
• Is there a restaurant in the Property?
  No.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes.