FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check In: from 2:00 p.m.
  Check Out: before 11:00 a.m.
• Is the price per room/apartment or per person?
  The price is per room per night.
• Is breakfast included in the price and what type of breakfast?
  Yes, continental buffet breakfast is included in the price.
• Can we settle the bill on arrival?
  Yes, you can.
• Which languages are spoken at the reception?
  We speak English and French.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  We are on the 3rd and 4th floor. There is a lift.
• Are there quiet, private, romantic rooms?
  Yes.
• Do the rooms/apartments have a terrace/courtyard?
  No.
• Do the rooms/apartments have a balcony?
  Some of them.
• Do you have non smoking rooms/apartments?
  Yes.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, all the room have satellite TV.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, all the rooms have telephone with direct dialling.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, there is air conditioning in all the rooms without extra charge.
• Do you have an Internet/E-Mail point in the Property?
  No.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  Yes, we work with parking that bring you car from the Hotel to the parking and from the parking to the Hotel.
  The price of this service is from 19 to 25 Euro, it depends of the size of your car and of the parking available at the moment.
• Where can we rent a car?
  We have car rental at 10 minutes walking distance from the hotel.
• Which is the nearest airport?
  Amerigo Vespucci Airport is at 6,7 km from the hotel.
• Do you have a pickup or shuttle service from and to the airport?
  No, this service is available at the railway station.
• Which is the nearest bus-stop?
  The nearest bus-stop is at 15 metres from the hotel.
• Which is the nearest railway station?
  Santa Maria Novella railway station is at 900 metres from the hotel.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  Yes, pets are welcome.
• Is there a restaurant in the Property?
  No, but there are some good restaurants in the square.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can from the telephone line.