FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in: from 01.00 pm.
  Check-out: before midday.
• Is the price per room/apartment or per person?
  Per room.
• Is breakfast included in the price and what type of breakfast?
  Yes, american buffet breakfast.
• Can we settle the bill on arrival?
  No.
• Which languages are spoken at the reception?
  English, French, Spanish and German.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  5 floors and 2 elevators.
• Are there quiet, private, romantic rooms?
  Our location is very quiet and romantic, moreover we have the "room with a view" from the famous romantic movie.
• Do the rooms/apartments have a terrace/courtyard?
  Two rooms.
• Do the rooms/apartments have a balcony?
  Two rooms.
• Do you have non smoking rooms/apartments?
  Yes.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, satellite TV.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, no extra charge.
• Do you have an Internet/E-Mail point in the Property?
  No.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  Yes, with extra charge.
• Where can we rent a car?
  By our concierge.
• Which is the nearest airport?
  Florence airport, 15 minutes by taxy.
• Do you have a pickup or shuttle service from and to the airport?
  On request.
• Which is the nearest bus-stop?
  In front the Hotel.
• Which is the nearest railway station?
  Florence Santa Maria Novella, 5 minutes by taxy.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  No.
• Is there a restaurant in the Property?
  No.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes.