FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In any time, Check Out before 11am.
• Is the price per room/apartment or per person?
  The price is always per room/per night.
• Is breakfast included in the price and what type of breakfast?
  Yes, it is. The type of breakfast is buffet.
• Can we settle the bill on arrival?
  Yes, you can.
• Which languages are spoken at the reception?
  English, Spanish, French and German.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are four floors and we have an elevator.
• Are there quiet, private, romantic rooms?
  Yes, there are.
• Do the rooms/apartments have a terrace/courtyard?
  Some of them.
• Do the rooms/apartments have a balcony?
  Some of them.
• Do you have non smoking rooms/apartments?
  Yes, we have.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there are.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, there is and there is any extra charge for this. it is seasonal.
• Do you have an Internet/E-Mail point in the Property?
  No, we do not.
• Is there a swimming pool? When is it open?
  No, we do not.
• Is parking or garage available?
  Yes, a parking is available.
• Where can we rent a car?
  It is possible to rent a car in the city centre. Ask our reception staff.
• Which is the nearest airport?
  Amerigo Vespucci, Florence Airport.
• Do you have a pickup or shuttle service from and to the airport?
  No, we do not.
• Which is the nearest bus-stop?
  To get us from the train station bus 13 on the left side, third bus-stop (100 meters far away on the left from the hotel). To go to the centre (train station) bus 12 turning on the first one to the left from the hotel.
• Which is the nearest railway station?
  Santa Maria Novella Train Station.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
• Are pets welcome?
  Yes, small pets.
• Is there a restaurant in the Property?
  No, there is not.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can.