FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 10am, Check Out before midday.
• Is the price per room/apartment or per person?
  The price is per apartment.
• Is breakfast included in the price and what type of breakfast?
  No breakfast is not included.
• Is heating included in the price?
  Utilities are included.
• Can we settle the bill on arrival?
  Yes, you may settle in cash upon arrival.
• Which languages are spoken at the reception?
  Italian and English are spoken at the reception.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There is no elevator.
• Are there quiet, private, romantic rooms?
  Yes, there are quiet rooms.
• Are linens and towels provided or do I need to bring my own?
  Linens and towels are provided.
• Do the rooms/apartments have a terrace/courtyard?
  Yes, the rooms have a terrace.
• Do the rooms/apartments have a balcony?
  Yes, the rooms have a balcony.
• Do you have non smoking rooms/apartments?
  Yes, there are non smoking rooms.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  No, there is no TV in the rooms.
• Is there a telephone with direct dialling in the rooms/apartments?
  No, there is no telephone in the rooms.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, there is air conditioning available.
• Is there a dining room where we could sometimes all dine together?
  Yes, there is a dining room.
• Do you have an Internet/E-Mail point in the Property?
  Next to the property on the same street, there is an internet point.
• Is there a swimming pool? When is it open?
  No, there is no swimming pool.
• Is parking or garage available?
  Yes, there is at the end of the street Santa Reparata.
• Where can we rent a car?
  You may rent a car at the Train Station (10 minutes walking).
• Which is the nearest airport?
  Amerigo Vespucci Firenze is the closest (5 Km) otherwise Pisa (85 Km).
• Do you have a pickup or shuttle service from and to the airport?
  Yes, we do have a shuttle service.
• Which is the nearest bus-stop?
  The bus stop is at the end of Santa Reparata.
• Which is the nearest railway station?
  The train station is Firenze Santa Maria Novella (900 mt).
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is no fitness center in the property.
• Are pets welcome?
  No, pets are not allowed.
• Is there a restaurant in the Property?
  No, there is no restaurant in the property.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No, there is no wifi connection in the rooms.