FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in: 2.00p.m.
  Check-out: 12.00p.m.
• Is the price per room/apartment or per person?
  Prices are per room.
  
• Is breakfast included in the price and what type of breakfast?
  Continental breakfast is included in the price.
• Can we settle the bill on arrival?
  Yes, but extras must be paid at check out.
• Which languages are spoken at the reception?
  English, German, French and Spanish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are six floors with elevator.
• Are there quiet, private, romantic rooms?
  Yes, the rooms are private and quiet.
• Do the rooms/apartments have a terrace/courtyard?
  No, there are not a terrace.
• Do the rooms/apartments have a balcony?
  Yes, some of them have a balcony.
• Do you have non smoking rooms/apartments?
  Yes, some non smoking rooms are available.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is a satellite TV in each room.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is a telephone with direct dialling in the rooms.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  There is air conditioning without extra charge, but it is seasonal.
• Do you have an Internet/E-Mail point in the Property?
  No, but there is an internet point in front of the hotel.
• Is there a swimming pool? When is it open?
  No, there is not a swimming pool.
• Is parking or garage available?
  Yes, we have a garage service.
• Where can we rent a car?
  There are rental car agencies nearby the hotel.
• Which is the nearest airport?
  The nearest airport is in Florence (Peretola airport) at 6 Km away from the property.
• Do you have a pickup or shuttle service from and to the airport?
  No, a pickup service is not available.
• Which is the nearest bus-stop?
  The Cathedral.
• Which is the nearest railway station?
  Florence SMN main station.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not a fitness centre.
• Are pets welcome?
  Yes, pets are welcome.
• Is there a restaurant in the Property?
  No, there is not a restaurant in the hotel.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can.