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| |  | Traveler Reviews for Torre Guelfa |  |
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Borgo SS Apostoli 8, Florence, 50123
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84%
1292 guests and 126 review |
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| | Selected for you! | |
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| We have personally
visited and selected
it for you in 2003!* |
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Travellers Reviews
Submitted by Terry Tyson, Glen Ellyn, IL 60137, United States
We could not recommend this hotel highly enough. The rooms are beautiful. The staff was very helpful and friendly. The location is ideal, and the views from the tower are wonderful. We will absolutely stay at this special hotel again on our next visit.
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Submitted by james zack, raleigh NC 27612, United States
james has left no specific comment, however has rated the overall satisfaction rate with a 100% score, his arival experience with a 83% value and his check-out with a 89% rate. | |
Submitted by Rachel Scheuer, Upper Brookville, NY, United States
Very authentic Italian hotel.
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Submitted by Pete Helseth, Evergreen Colorado, United States
Our room's bathroom smelled like sewer gas. I am a builder and know that this is caused by how the plumbing was done, and the weather was moderate enough during our stay that I cured the problem by opening the window. Other than that issue, I have no complaints about our stay at all, in fact we loved this hotel.
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We had to leave very early in the morning to meet our air flight and I thought the front desk was staffed 24 hours per day. It was not, but they had asked me the night before when I would be checking out and they were at the desk at that time. This is why I checked 'no' to #11 but it was a very minor misunderstanding.
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As of March 2004 there is remodeling work being done on the building next door. Workers arrive quite early and we were wakened by their noise because our windows were open. If the windows are closed during air conditioning season, this shouldn't be an issue at all.
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The hotel is centrally located but by being two blocks off the main tourist street it is surprisingly quiet most of the time. The rooftop terrace is as wonderful as advertised. The ancient stairs leading up to it rate a two-Chianti-glass maximum! A good place to stay, very nice people, most of whom speak quite good English.
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Submitted by Jo Palmer, brighton, United Kingdom
there was a receptonist upstairs but it wasnt clear where we needed to go and that we needed to go up in the lift to the hotel
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hadnt realsied that breakfast was included so that was a lovely surprise
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very unusual, charming and extremely well situated
i would visit again
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Submitted by Alex Miller, Houston, Texas, United States
Rooms were nice, nothing too fancy but very acceptable. Service was prompt. The hotel had a feel of a bed and breakfast except without any intrusion of the staff into our affairs.
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Great central location, staying at the hotel and walking to the must-see sites, takes you through the best of Florence.
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Charming and private.
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Submitted by Kurt Dale, Williamsburg, United States
Some posted comments suggested the hotel was difficult to locate, be we had no difficulty finding it. The few times we took a taxi, all the drivers knew the location.
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The room was very quiet compared to its location in Florence. You are literally only a stones throw from the Pontevecchio. The view and ambience from the tower cannot be overstated. My wife and I had a terrific evening enjoying a great glass of Chianti, along with savoring the gorgeous sunset.
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Everyone we encountered from arrival to checkout was very gracious, and went out of their way to make us feel at home. This is truly one of those rare occasions where the experience exceeded our expectations
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This hotel affords an excellent location, close to the Pontevecchio, Pitti Palace, Uffizi, Piazza Signoria, and Mercato Centrale. The accomodations are spacious by Italian standards, and the tower is absolutely the best place to relax and unwind after a long day of waling. The coffee and capucino at breakfast were excellant, a great way to start the day. This hotel offered the best overall experience for us during our visit to Italy, which comprised Rome, Pisa, Venice and Milan. Highly recommended, would definitely stay here again if I return to Florence.
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Submitted by James Parkman, Hermosa Beach, California, United States
elevator broken. lots of steps!
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The property wasn't exactly BETTER than on web site...just different, and we loved it. We'd stay again as long as the elevator is working. thanks
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The poor staff was nice enough to carry our luggage up and down the stairs.
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You might want to say that it has a sort of 'haunted' enchanting feeling...and that it's a real adventure!
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Fabulous, convenient, fun, night noise from street alittle loud but to be expected....
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Submitted by Dennis Berthold, College Station, United States
Staff was pleasant, informed, and prompt, with excellent English.
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The room was larger and quieter than I had expected from previous stays in Italian cities.
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One person recommended a very good restaurant which we enjoyed at reasonable cost, and the night manager arranged a taxi for us at the ungodly hour of 5:00 a.m. These are wonderful hoteliers.
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The tower is extraordinary; unfortunately, we had bad weather and therefore a poor view and no service in the tower. The hotel is also very quiet and spacious, with a lovely lounge. It is a good value.
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The Torre Guelfa is a friendly, accessible, clean hotel with spacious rooms and a well informed, English-speaking staff. Its location is excellent, quiet and close to main attractions, and its tower is extraordinay. It is a good value for a short stay. We did not try the breakfast.
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Submitted by Alan Kennedy, Pittsburgh, PA 15217, United States
The manager greeted us and was exceptionally helpful and gracious.
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Torre Guelfa is exceptional, very well located, comfortable, with lots of conveniences. we appreciated the internet point in the lounge, and loved the view of Florence from the Tower. We'll definitley go there again.
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More emphasis on the view from the tower perhaps.
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Submitted by Christine Zmuda, Daly City, United States
Firenze was wonderful! My favorite city in Italy so far. And I highly recommend the hotel!!!
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It is more than a hotel. It was a wonderful experience and made my stay in Florence much more memorable. The staff is VERY friendly and I definately plan to come back again!
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Submitted by Howard Evans, Mechanicsville, Virginia 23116, United States
Excellent in every sense.
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We had a great stay and loved our room.
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We would reccomend it.
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Submitted by carol Kennedy, Redlands, California, United States
The location was great, the staff was very friendly and attentive and we received wonderful customer service. It is a lovely hotel and I would love to stay there again.
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Submitted by George Argain, Fresno, United States
Was a very efficient way to book accommodations.
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Just to reconfirm.
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None
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Quick, easy, and efficient.
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Great ambience and history. Quiet, restful.
Absolutely fantastic location for walking
around Florence!
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Submitted by Alexander Medeiros, Puyallup, United States
Overall we were very happy with the room. There was a real odor issue with the bathroom. It did not however spoil our stay!
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It was truly a great location in Florence. Without having visited before, I did not understand how good a location it was!
The Hotel itself also had a lot of character. It provided for a memorable experience. The tower was great!
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This is a smaller hotel in a great location with a lot of character. The tower provides a unique vista of the city. The staff was friendly and accomodating to our needs. We would stay here again!
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Submitted by Dennis White, Manhattan Beach, CA, United States
The Staff was wonderful from the Front Desk where they were very comfortable with English to the attentive service at Breakfast.
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Location, location, location. Steps from the Ponte Vecchio Bridge and easy walking to all the main attractions of Florence.
The Garage charged EU 30. per night for parking compared to EU 12. per night for our stay in Rome. The excellent central location probably was the reason.
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Spacious, secure, comfortable, quiet,tall ceilinged rooms,excellent location, excellent staff, and the tower is a bonus view of Florence at Sunrise and Sunset.
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Submitted by Orion Duckstein, New York, UAE
Charming, spacious, quiet and restfull.
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Submitted by David Swank, Richfield, Ohio, United States
Directions should be provided for the walk from the garage to the hotel. Also, the entry is not your typical hotel entrance, with a ground floor, clearly marked reception area. It is not clear how to get into the building (use the buzzer by the door and someone will let you in) and once inside, how to get to the reception (located on the 3rd floor)
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The rooftop bar with tables and a spectacular view made the early evening magical....
Breakfast was very marginal. The quality of the rolls and croissants was terrible, like prepackaged stuff....Asian breakfast servers were really surly.
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Submitted by Gail Root, Chicago, IL, United States
i wasn't sure that i needed to take the lift up to the 3rd floor for the hotel. that would have been helpful to know in advance.
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i have come to learn that when you book a single room you almost always get the smallest, darkest, worst room in the hotel. i wish that weren't true. while my room at the torre guelfa was adequate, i would bet that had i booked a double, my room would have been nicer. (my room was very dark, and i asked if there was another and told no.)
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good location, and the outdoor terrace was what i was looking for.
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Submitted by monica cirino, Brookline, MA 02446, United States
Didn't know that a Queen bed was 2 twins
pushed together, that was a little
disappointing.
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the room pictures on the website appeared to
be better than in person. Our room was
definatley clean, nice, and spacious, but
very plain and boring. But that might just
be hotels in Europe. We truly did like it
and would definately recommend it to others.
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the euro was stronger than the dollar at the
time so therefore the price was more than we thought, but definately worth it. Great location, truly nice and helpful staff, great tower with view. We definately enjoyed our stay.
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Excellent location, wonderful friendly
staff. Air conditioning was key, clean,
nice bathrooms. We would stay
there again.
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Submitted by Dale H. Ball
The man at the desk when we arrived was so welcoming, we were instantly happy to be there.
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Our rooftop terrace was delightful, and the hotel's location perfect.
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The staff was uniformly warm and helpful.
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Charming and well located.
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Submitted by Peter Barletto
Smooth and friendly. A little tough getting the luggage up to the second floor. But well worth the effort. If someone helped with the luggage that would be better, especially after traveling by train.
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Absolute neat and wonderful experience. I'm already looking at your web site for our next trip to Italy with some of our neighbors in 2005.
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We stayed at a Charming, romantic and well kept hotel that has both character and history.
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Submitted by John Coletta
A highlight of our short stay was the bus tour we signed up for at the desk on arrival.
We were able to revisit places we had cycled to some years ago.
The accommodation was very good and of course the location of the hotel is exceptional. We hope to return. Thank you for the friendly hospitality and attention we recieved.
Congratulations on thewarm friendly atmosphere.
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Central to Florence's historic heart.
A cosy and priveleged epperience.
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Submitted by Frederick Jestand
Very warm and friendly welcome. Desk clerk spoke some English which was extremely helpful.
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Would definitely stay there again. Location is excellent to all the sights of Florence. Nice quite side street across from a fabulous restaurent.
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Smooth....
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none
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Very romantic, not the same feel as the usual large American hotel chains but instead, one of quiet, intimate, relaxing, charming....like stepping back into time.
Clean, efficient.....a definite re-visit!
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Submitted by james murray
Being an elderly priest, the first room arranged was unsuitable as it could only be reached by some intimidating stairs but Torre Guelfa then gave us a splendid room which abutted onto a landing right near their new and efficient lift. There was nothing wrong with the original room, only reaching it was difficult.
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It was our second stay and we enjoyed its amenities, its position and its style. The lounge is excellent and spacious and the staff a delight and always helpful, and honest about everything. We have recommened it to many friends who agree with our assessment.
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There were no problems and full assistance about a taxi and getting to the station. We will come again I expect.
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The street can be noisy, a Florentine situation, and perhaps some rooms could benefit from double-glazing. Medieval streets, being so full of stone surfaces inevitably echo. But we accept it as part of the Florence experience. Others may noty be so tolerant, especially on a first visit.
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As a very secure place to stay, with excellent bathroom facilities and an adequate continental breakfast. Its proximity to all the main sites of interest, and especiallly the Ponte Vecchio and the Duomo make it outstanding. Being an ancient tower, with commanding views of the city are an added historic bonus.
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Submitted by Joseph Kennion
The hotel was very impressive, I was not pleased that the reception area was on the 4th floor and the hotel elevator was tiny, but other than that the hotel waas great. the tower is very impressive as were the sitting rooms.
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Very close to the Ponte Vecchio, very nice, quiet street. Beautiful views from the tower.
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Submitted by dominick demercurio
Unfortunately, during our visit the elevator
was not working. It had been out of order since Feb. We would have appreciated being apprised of this problem, as we were traveling with 4 woman all over 75 yrs of age. (the lobby and rooms are on the 3rd floor) this caused a great hardship for them climbing 4 flights of stairs several times a day. we were offered no compensation for this extreme exercise, until I asked for compensation of the rooms.
we have stayed at the torre guelfa before, as were very pleased with the rooms, the hotel, and the personel.
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Breakfast could be much improved, nothing has changed since our last visit 2 years before, Breakfast is very sparse, compared to all others we have had throughout Italy
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see above comments
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Very quaint, clean very well located
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Submitted by Peter Durst
Very conveniently situated and with staff 'molto simpatici'
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Submitted by Greg
FANTASTIC HOTEL
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Submitted by Melinda
The property and staff were wonderful! We would stay there again and recommend it to anyone traveling to Florence for certain!
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We stayed in the room with the terrace--it was fabulous!
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More should be said about the rooftop terrace and its views, plus the great location/proximity to key tourist sights.
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Originally a private palace in the heart of Florence, the accomodations are beautiful and perfectly situated near the Ponte Vecchio and Uffizi. The rooftop terrace offers stunning views over the city!
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Submitted by Devon
Devon has left no specific comment, however has rated the overall satisfaction rate with a 100% score, his arival experience with a 100% value and his check-out with a 89% rate. | |
Submitted by marjorie
WE were absolutely delighted with our stay at the Torre Guelfa and hope to return in the near future for a longer one. The people working there and owning it are just wonderful!
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I should also mention that we had trouble getting our luggage from Lufthansa and Christina and Carlo were exceptionally gracious and helpful. They went out of their way to do whatever they could to help. What lovely people!
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I made a mistake in checking out and thought that we had already paid in advance. When I finally realized that we hadn't...I corrected my error. Please apologize once again to the staff...it was truly my mistake.
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Just that the entire staff was so hospitable and helpful that our stay in Florence was even better than expected. They got us all the entrance tickets to the museums and art exhibits and gave us great advice about restaurants. The hotel itself was in the best location we could ever have hoped for! Thank you so much Torre Guelfa!
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Exactly as you do and add in everything that I mentioned above.
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Submitted by John
This hotel is conveniently located to the
major attractions in Florence. The staff
are very friendly and willing to give
diretions or help make arrangements for
tours.
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Submitted by Malcolm
No
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Brilliant. Worth it for the unbelievable views from the tower alone. And you can enjoy the views with a lovely glass of wine available from the bar that is at hand. A fantastic experience.
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Submitted by Jackie
The young woman at the front desk was exceptionally cheerful and so very helpful. She spent a lot of time telling us about the city, and making suggestions about where to eat, shop and sightsee. Her name was Christina, and we really enjoyed her. The other front desk people were very, very nice, but we just really clicked with her. She is a real asset to the hotel.
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The hotel has so much history, and the charm is oozing from everywhere. It is in the perfect spot in the city, just steps away from the old foot bridge, and from the most awesome shopping district in Florence. We really enjoyed the San Lorenzo market, and made several purchases there.
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More should be presented about the location of the hotel. It is in the absolutely perfect location for shopping, museums, and dining. Just a couple of steps from the front door is an absolutely charming little restaurant with the most fabulous spaghetti carbonara that we couldn't get enough of.
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12th century former residence, absolutely perfect section of town, sorry to have to leave.
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Submitted by Helen
We had a wonderful time in Florance. The HOtel was perfect just what we expected and a fantastic location. The staff were very friendly and helpful at all times. The views from the roof terrace was stunning. We are looking forward to going back again.
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All postive on the website
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A prefect place to stay at anytime. The hotel was very different very quaint.
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Submitted by Karol
Most lovely reception. Very helpful with service and direction.
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We hope to return to Florence and will definately request a room at Torre Guelfa
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During our time in Italy, we hiked through the countryside and stayed in a number of hotels. torre Guelfa was the only hotel that did not serve fresh meat and chesse at breakfast.
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Very good service, perfect location, quite and romantic.
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Submitted by Mark
Great location.
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Beautiful views from the tower.
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Very Florentine.
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Submitted by Ronald
When we had questions about such things as transportation and where to eat the staff was very helpful and made several excellent recomendations.
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The tower and the view from the tower should be mentioned. In addition, the location is excellent since it is very close to everything and on a quiet street.
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We would highly recomend it.
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Submitted by David
The hotel was outstanding. Very helpful staff and a beautiful room. We are recommending it to all of our friends.
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You should mention that they have Internet access right in the hotel---that was very helpful!
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I would describe it as the best place to stay in Florence and not to miss it.
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Submitted by Tim
Extremely helpful staff!
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Prime location, charming hotel, helpful staff, great cappucino, and the best view in Firenze!
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Submitted by holly
The gentlemen at the front desk were very helpful, especially Luigi. He was very kind in helping us with a driver, restaurants, etc. We enjoyed our stay here very much and would recommend it to others!
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Submitted by Leonora
Well located, safe, comfortable, lovely tower bar, would absolutely recommend.
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Submitted by Jane
Charming, very friendly and helpful staff, great location. Our room, with the terrace, was lovely. Torre Guelfa was a wonderful place to begin our third trip to Florence.
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Submitted by Nancy
Beautiful hotel in the heart of Old Florence. Fantastic views
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Submitted by Lance
Our reservations were all in order and our agreed upon accommodations were ready and waiting. Checking in was very easy.
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We had an absolutely wonderful time at Torre Guelfa. This was our second visit there and we enjoyed the accommodations immensely. The 'apartment' was spacious and very comfortable. The staff was very polite, friendly, and most helpful. We highly recommend to others. The 'tower' makes the stay well worth it.
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Checking out was fast. Our bill was exactly as expected. The staff was very polite in assisting with Taxi and providing train schedule information.
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We highly recommend the Torre Guelfa. The rates were reasonable. The 'tower' was incredible and provides a 'birds eye view' of the city.
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We had a wonderful time visiting Florence. Staying at the Torre Guelfa for our second visit was as enjoyable as our first. Very comfortable and centrally located to many of the main points of interest. Other friends have stayed there and also highly recommend it.
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Submitted by Wayne
Everything about our stay at the Torre Guelfa was great except for one problem - noise at 5 am! We were in Room 22 and we could hear lots of noise in the street below very early in the morning, as if the people on the street were in the room with us. We understand that the hotel cannot control these people, but it was very hard to sleep.
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Torre Guelfa was fabulous! The views from the tower were amazing and the staff was friendly and helpful. Great location and a tasty breakfast, too. We'd definitely stay here again and would recommend it to anyone!
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Submitted by Nancy
It was fine.
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The view from the tower was superb.
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Worth the stay. I would recommend it.
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Submitted by Patricia
We were more than pleased with the accomodations. Though the air conditioner wasn't working, the pleasant & helpful staff more than made up for any inconvenience. I have & will recommend this hotel to friends & should I return to Venice, would only want to stay here.
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How centrally located it is & the option for wine in the bell tower
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Great location, interesting environment & great people - from recpeption to cleaning & dining staff
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Submitted by Rebecca
A unique and wonderful experience in Florence. The tower of the Hotel is a treat! We spent all of our evenings watching the sunset and soaking up the magical skyline. The internet connection was also a great asset. The air conditioning worked great and the room was quiet.
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Submitted by Tom
Tom has left no specific comment, however has rated the overall satisfaction rate with a 87% score, his arival experience with a 91% value and his check-out with a 89% rate. | |
Submitted by Joyce
No
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It was a lovely historic building, with great atmosphere, excellent staff -- a wonderful common / sitting area that our group used quite a bit -- and the views from the tower were wonderful!
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Submitted by Ed
Just a great stay. Facilities were what we needed and location was unbeatable.
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Same as above
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Submitted by vincent
Needed to change my room and was able. The duplex did not work for me.
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We liked the hotel very much. We also appreciate the value relationship. But two very simple things would have easily been worth five more Euros a day to me. Glass drinking glasses in the bathroom rather than plastic and soap bars bigger than a quarter.
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we have already recommened it to others
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very convient location to all six districts. we thought it would have been more out of the way.
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stay their, if you are looking for excellent value
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Submitted by John
The hotel inadvertently misplaced our reservation. However, the staff went out of their way to accommodate us. We did have to shift rooms twice during our four day stay, but staff moved all of our things for us, and each room was spacious and pleasant. I can assure you that this minor inconvenience did not detract from our pleasant stay in any way.
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Breakfast was really good; kept us going until time for mid-afternoon gelato. Hotel location is excellent for exploring Florence. Neighborhood is surprisingly noisy.
Be sure you know exactly where the hotel is if you plan to return late in the evening, as there is no sign, and the address numbers are in no order that I can discern. (We actually thought this added to the charm!)
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All of the above, plus:
Expensive, but a good value for the money.
We'd definitely stay there again.
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Submitted by Laurie
A very nice hotel in a perfect location.
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Submitted by mark
Great place to stay; friendly people, excellent location, and the tower is fun to climb up
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Great place to stay; friendly people, excellent location, and the tower is fun to climb up
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Submitted by Del
great experience
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great place centrally located
great retaurant recommendations from the staff
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2 flights of stairs to some of the rooms
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super great feeling of florence
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Submitted by Verna D.
As anticipated, it was a delight finding and staying at the Hotel Torre Guelfa. Room 15 was expensive, but the terrace was lovely. The air conditioning worked well in the heat. The breakfast was fine, and the people very helpful with directions to unusual destinations.
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As above.
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I don't think this was actually the Torre Guelfa but an old palace next to it per the folder describing the hotel. We saw a tower next to us much taller. I thought we would be staying in the actual Guelfa palace.
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Charming, old-world Florence, comfortable, historic, a delight.
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Submitted by Lisa
The elevator was being replaced, so they had someone (very pleasant) carry our bags up to the Lobby (equiv. to 4th Flr). Because of the inconvenience of having to take the stairs during our stay, they gave us a 20% discount off of our bill. We loved Torre Guelfa: our room, the tower, the staff, so we felt it was a good deal.
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Regarding Quality of the rooms: the room was clean, spacious and private, but definitely not the quietest. The NOISE from the street below was very loud at times. It kept my husband up half the night, one night; plus off and on the other nights. Our daughter slept through it all. I am a pretty sound sleeper, but it even disturbed my sleep a few times.
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With the discount, we considered it a very good value because of the LOCATION, views, staff, and our room. The stairs could have been an issue for some, but we didn't mind much. And fortunately, it's a temporary situation. I would like to go back, with the brand new elevator.
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The street noise--Negative.
The unanticipated, breathtaking views from the tower--Positive!!!!!!!!!
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As listed above
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Submitted by Pamela
We would advise Torre Guelfa to improve its breakfasts! A little fresh fruit and cereal (as at the other two hotels we visited) would make a big difference to guests staying as many nights as we did.
However, our room was huge, even for the three of us. So ususual for a city hotel.
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Submitted by Holly
Very helpful with follow up on my lost luggage.
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Loved the roof top, bar staff was great, staff in general were always helpful and polite.
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Great location, quiet, nice staff, great views.
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Submitted by Jennifer
The staff was extremely friendly, and made excellent suggestions for our stay. The barman at the tower wine bar recommended a lovely restaurant in Piazza Santo Spirito which was not listed in any guide books, and which we loved. It was very popular with locals and had excellent food. We were also referred to an excellent enoteche where we had a drink and bought wine to take home. Overall, they were just lovely and accomodating.
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It had an excellent location, close to everything, but our room was not the best in the hotel (we knew this before we booked - it was the last room available and the first floor rooms are not quite as nice as the upper floor rooms). The tower wine bar was so nice - it made the hotel even better.
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Submitted by Betsy
We had a nice stay at Hotel Torre Guelfa.
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The rooms were nice, however one of the bathrooms was very small.
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Submitted by Paula
Excellent location 2 blocks from the Ponte Vecchio and very close to everything else.
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Quaint, rooms are a bit small but the lovely bathrooms make up for it by being large, new and modern. Breakfast was a bit scant cmpared to other places....continental at best, but the view from the tower was exceptional and the staff was very helpful with information and reservations.
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Submitted by Kathryn
gREAT LOCATION, good rates, very nice staff,
rooms clean and very comfortable
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Submitted by Susan
Excellent location!!!
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Perfect location, staff was wonderful.. the only downside was the tiny bathroom, with very little water pressure. But I would stay there again.
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Submitted by Stephanie
We were a little taken aback by the entrance. We were not prepared for the lack of a readily apparent reception site and no noticeable signs as to where it was located until we got in the elevator.
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Street side rooms can be a little noisy in the early mornings.
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Great location, very accomodating and helpful staff. Roof top bar has amazing view of entire city and surroundings, an absolute must!
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Submitted by Peter
Very helpful on arrival
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The tower bar is fantastic!
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Great location, reasonable price, room and facilities fine
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Submitted by james
The sign at the entrance is not well lit for a dark, rainy night such as it was on our arrival. Then, one has to go through a bare entry hall, through an iron gate, turn and go up a few steps, to reach a choice of an elevator or more stairs with nothing to indicate WHERE the reception desk is located! We were very hesitant and confused. But once we arrived on the 4th floor, the gentleman there was very nice.
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Would it be possible to add a shelf in the bathroom of #15 for toiletries, etc.? We stayed at 2 other hotels in Italy that had small bathrooms, but they had added a hanging shelf under the sink -- it worked great to have a dry spot for clothes, makeup bag, etc.
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A better explanation of the hotel's entrance.
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Great location; quaint accomodations & common areas; #15 was a very nice change of pace from the run-of-the-mill room with its fabulous private terrace;
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Submitted by Brad
A beautiful and classic accomidation right in the heart of Florence. You just can't beat the view from the roof. That alone almost justifies any stay.
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Submitted by Maria
I absolutely loved this hotel. The room was spacious with high ceilings and the bathroom had nice tiles. The best part of the hotel, by far, was the tower at sunset! What a beautiful way to see Florence.
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Submitted by Jeff
One of our rooms had an unpleasant sewer smell coming from the toilet now and then, which would fill the room. Fortunately it was warm enough to open the windows to air it out. We did not bother to bring this to the hotel's attention because we figured there was nothing they could do about it and it wasn't all the time. We spent most of our time out sightseeing anyway and were in the room only to sleep.
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The Hotel Torre Guelfa oozes old world charm. We stayed on the first floor because it was less expensive; the actual hotel is on the third floor and there is a small elevator. I imagine the third floor rooms are nicer, but ours were fine. Our two rooms were a nice size (one with twin beds and one with a double) and were in a very private corner of the building. There was a some noise from the street below at night - people, cars - but we were so tired from all our walking and sightseeing that it didn't keep us awake. Our rooms were very clean and adequate, but simple. The beds were very comfortable. The bathrooms were clean and typically small, but we expected that. The folks at the desk were very nice and helpful and spoke perfect English. Breakfast was in a cute little room and was typically European- cappucino, juices, yogurt, croissants and other carbs. The staff was very nice. The very best thing about this hotel is the tower - the views are truly incredible! You can get a drink from the small bar up there and watch the sunset. It was rainy two of the nights, so we shared a bottle of wine with our friends in the hotel's living room, which was lovely. The location is perfect - so close to Ponte Vecchio, Il Duomo, etc. I would definitely recommend this hotel and would stay there again if I am ever lucky enough to return to Florence.
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Submitted by Joan
The entrance was a bit intimidating, with a locked gate. We had not expected this, and also did not know until arrival that reception was on the 3rd floor.
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We found the room itself to be a bit 'unusual' in terms of the lay-out, with the television in a separate room from the bedroom.
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I think it would be very helpful to know about the locked entrance and reception on the 3rd floor. The service was great and the hotel was very clean. The tower, with the evening bar, was definitely what makes this hotel special and worth consideration.
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Submitted by Kimberly
Kimberly has left no specific comment, however has rated the overall satisfaction rate with a 79% score, his arival experience with a 83% value and his check-out with a 78% rate. | |
Submitted by Wayne
The showers in the single rooms did not have any curtains or other enclosures.
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The hotel is the tallest privately owned building in Florence and that should be emphasized as the view was spectacular.
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A must stay.
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Submitted by Christine
A bit confusing because the reception is on the 3rd floor and not directly accessible from the street unless you ring the buzzer which is small and not well marked. It looks like a private residence bell. Then, once you figure out the bell and the door (about 25 yards away from the buzzer), you must take the lift to the 3rd floor. the Lift does not work unless ALL 3 doors are closed exactly perfectly. It seems a reception could be established right at the entrance--or at least better instructions. We helped one couple late at night trying to use their room key to open the private gate which only opens with the buzzer which was never explained to them.
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The location is absolutely wonderful--in walking distance to everything of importance. The tower in the evenings is absolutely the best feature and was enjoyed by everyone. Great, awesome views every nite.
Breakfasts are blah--the same day after day. Can't they change the rolls once in awhile? Pretty bland compared to breakfast plans of France or Germany or other. I would opt out of breakfast plan next time.
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Fast, easy. Cab took a while to get there. Not far from the train station.
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LOCATION, LOCATION, LOCATION--it could not be better. Steps from the Ponte Vecchio!
And the old tower with drinks every nite is the highest private tower in florence--great, wonderful views.
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I would definitely recommend, but tell them to opt out of the breakfast--just to blah! Go around the corner to the main street and just get a pastry from a little local espresso shop. Location is wonderful.
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Submitted by larry
The hotel staff was very nice. The only thing that could have been better was the size of the bathroom. Great view from the tower. The breakfast was nothing exciting.
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Submitted by Joyce
We were not sure of the correct side of town to find our exit. Coming from Florence, the autostrada sign says 'Florence' or 'Rome'. We got off at that point and had an hour long traffic jam to navigate. The parking attendant at the garage was helpful, and the desk person was very welcoming.
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Rooms were excellent, beds comfortable, AC was adequate. Times spent at the top of the tower by day and by night were my favorite Florence experiences.
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A little pricey, but taking into account the excellent location, it was acceptable. I would stay there again. We found the breakfast room a little too warm...could you open the windows for a little ventilation?
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Please include that the parking must be paid in cash. We were hoping to use a credit card, and had to find an ATM after checking out of the garage.
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Charming 13th century tower with memorable views, very comfortable rooms, helpful staff, and a welcome elevator for check-in and check-out. Hidden entrance belies its excellent location.
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Submitted by Peter
Very expensive in that we needed two rooms to accomodate our party of 4... but romantic rooms and a great location with an extraordinary roof-top view.
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Very expensive in that we needed two rooms to accomodate our party of 4... but romantic rooms, a wonderful location, with an extraordinary roof-top view.
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Submitted by Walter
it's a rought climb up to room 15 but worth the effort.
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very helpful and friendly staff when arranging reservations, making suggestions, etc. Room 15, with rooftop terrace, was marvelous and is the only place to stay at this hotel. Breakfast was major disappointment, with this hotel being the only one during three weeks in Italy which did not provide a cooked breakfast. It offered the identical menu of rolls, croissants, juice, coffee, yogurt every day.(not a good way to start our 9 days in Florence)
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no cooked breakfast. rooms, other than 15, have no view. unusual entrance. pushing a button to open iron gate. then taking elevator three floors to lobby. very convenient location. minutes to all attractions
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charming with great view and marvelous ambience as long as you are in room 15. limited breakfast is a najor negative and inexcusable given the cost.
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Submitted by Jody
The Torre Guelfa was clean, pleasant and friendly. My only disappointment was that my room had no view whatsoever. The tower is as good as advertised and is the perfect place to relax and gaze over the city after dinner.
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Submitted by Kevin
Kevin has left no specific comment, however has rated the overall satisfaction rate with a 77% score, his arival experience with a 72% value and his check-out with a 74% rate. | |
Submitted by Anna
As Florence is very congested, directions should be clear - there were many street closings and one way streets that were not stated anywhere, making getting there a chore. My advice would be to take a cab and hope they know where they are going, as even that didn't help to get exact directions.
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The hotel provided large, spacious rooms, however, the surrounding streets were a bit busy throughout the night, and since the rooms are large with high ceilings, the noise was amplified.
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Great location (blocks away from Ponte Vecchio and much shopping/sight-seeing/dining), charming and quaint hotel, staff extremly helpful, a bit noisy at night, confusing area to drive through....TAKE A CAB!!!!
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Submitted by Olivia
Unfortunately, we were told that the rooms were quiet and our daughter's room was 'on the street side' so that workers made a lot of noise in the morning, and party makers made noise at night.
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The staff did try to accomodate us.
For example, they courteously cashed our Euro traveler's checks at FACE VALUE without gouging us for a commission. That was appreciated.
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The location is amazing, on a wonderful quiet tiny street right near the Ponte Vecchio.
The tower view is amazing and the breakfast room soothing.
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Submitted by William
no problem,I know the area
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In general, this is a nice, friendly hotel and a good staff. I liked the informality. The rooms were somewhat dark, there was no shelf or stool in the bathroom to lay out toilet articles. A fair amount of street noise. Slightly overpriced.
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Friendly, informal, nice tower, a bit dark, a bit overpriced.
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Submitted by Gillian
Parking details for our car could have been clearer.
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Breakfast totally lacked inspiration & quality & was not as good as the cheaper places that we subsequently stayed at during our time in Tuscanny.
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We were asked to leave at 11:00, however, it stated 12:00 departure on the email we received.
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Really lovely building. Great view from a fantastic tower.
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Submitted by Jeffrey
It was not made clear that there was a 'hotel' and a 'bed and breakfast' at Hotel Torre Guelfa. In the response, it said that they would have us in one room one night and move us to another on the second night. It was not made clear that the first night would be in the 'bed and breakfast' room which was very disappointing compared to the textual and photographic image we were given from your web site. The second night when we were moved to a 'hotel' room, we got what we had expected.
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No need
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No need
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We were told that we would stay in one room on Friday night and move to a different room on Saturday night. That was clear. What was never stated is that Friday night we would be given a room in the 'bed and breakfast' accommodations which was worse than we expected and envisioned. There was no indication that there was a possibility for rooms other than the 'hotel' rooms, which we stayed in Saturday night. Saturday night lived up to our expectations.
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Item 23:
Friday night - Poor as based on our expectations.
Saturday night - Very good
Item 25:
Friday night - worse than expected
Saturday night - exactly what we expected
Item 26:
Other than the 'bed and breakfast' rooms, everything was as expected from the website.
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Carlo was very helpful the whole weekend. He arranged for a taxi to take us to the airport. He even checked us out on Saturday night since we were leaving very early on Sunday morning. He recommended a great restaurant for us on Saturday night, too.
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Make sure that if the management is going to book a room for a guest in the 'bed and breakfast' that they state that case to the guest and tell the guest the rooms are not as nice as portrayed on the website.
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It was very helpful, easy to use and quick.
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The 'hotel' part was very nice. It was worth the money. We will stay there again if we are assured a room in the hotel and not the 'bed and breakfast'
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Submitted by Andrew
The view from the tower is is the biggest draw and the finest feature of the hotel.
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Submitted by fred
Our first room, #14, was large, but the bathroom had a bad smell. I believe it was coming from the drain in the shower. The next day we asked for a room change. It was granted. The room was smaller, but we had no problems with any other room issues.
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Our party was disappointed in the breakfasts, which were less than we expected. We had recently come from Rome, at a similarly priced hotel, and the breakfasts there were much better.
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We believe the cost of the hotel was high compared to what we received. This was based on our experience in our previous Italy based hotels.
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The hotel is a small and quaint hotel in the center of Florence. It is well located for walking the central part of the city. The hotel is an old property, and there are few amenities included. For example, we were charged for tea in the evening, which had been part of service at our other hotels in Italy. The breakfast leaves much to be desired. For the price, it is only a fair deal.
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Submitted by Kirk
Room was VERY noisy. TV not working well. Desk staff very unconcerned and unhelpful about changing rooms. I would not return to this hotel.
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Submitted by Julie
For three people we had a king and then in a side room was a twin. The side room was right over the narrow street where at 5:30 AM all the carts for the market are moved along with the men doing the work. NO sleep possible after that starts.
Two days we had a terrible sewage smell which started in our bathroom and spread throughout. I told the front desk but it happened again.
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You are unable to take any food or beverage to the top of the tower other than that provided by hotel. I saw no way to get food from the hotel. The top of the tower would be the most magnificent if you were to pick up food at the market right next door and enjoy a lunch with the great view.
There are only three room on the inner courtyard. All the rest are to the streets.
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Disinterested staff, poor breakffast, great location
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Submitted by Anonymous
charming and helpful. we enjoyed our stay there very much and would consider booking on our next trip to Florence.
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Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 100% score, his arival experience with a 91% value and his check-out with a 89% rate. | |
Submitted by Anonymous
Lovely Hotel.
Best wishes
Heather
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Submitted by Anonymous
The rooms were very spacious!!!! The hotel was in great location!
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The only thing was in the back alley, very early in the morning, men were rolling carts that were extremely loud.It may have been trash carts.
The men at the desk were extremely helpful with any of are questions and gave us great recomendations for dinner.
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It was great. Beautiful view from the terrace at the top of the hotel!
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Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 100% score, his arival experience with a 83% value and his check-out with a 89% rate. | |
Submitted by Anonymous
Excellent location. The tower and its view of Florence is what makes this hotel very special.
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Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 87% score, his arival experience with a 100% value and his check-out with a 78% rate. | |
Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 87% score, his arival experience with a 100% value and his check-out with a 78% rate. | |
Submitted by Anonymous
We were very pleased with the staff at the hotel they were always very helpful.
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Submitted by Anonymous
I loved the hotel
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Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 87% score, his arival experience with a 100% value and his check-out with a 78% rate. | |
Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 79% score, his arival experience with a 100% value and his check-out with a 89% rate. | |
Submitted by Anonymous
Positively
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Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 87% score, his arival experience with a 91% value and his check-out with a 78% rate. | |
Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 87% score, his arival experience with a 91% value and his check-out with a 78% rate. | |
Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 100% score, his arival experience with a 93% value and his check-out with a 83% rate. | |
Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 79% score, his arival experience with a 91% value and his check-out with a 78% rate. | |
Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 87% score, his arival experience with a 83% value and his check-out with a 78% rate. | |
Submitted by Anonymous
We arrived early (before noon) yet were still allowed into our room, which was very nice.
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The hotel is listed as 'air conditioned.' There was one wall AC unit in our room and it did a reasonable (but not great) job of cooling the room. It was extraordinarily hot in Florence (over 100 degrees F), which no doubt made it harder to cool the rooms, but many Americans would have been dissatisfied that the room temperature was as warm as it was. Also, none of the common areas (except breakfast room) are air conditioned.
Evening drinks on the top of the tower were a highlight of our Florence stay.
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Submitted by Anonymous
Originally we had a room on the 1st floor, which felt like 2nd class rooms and were very cold. the decor of the 1st floor lobby was tacky. Also, since the 1st floor lobby wasn't locked, I did not feel very safe. Fortunately they let us change rooms up to the main floor for the same price which was warm and wonderful. The staff was very helpful throughout our stay.
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I think they should be more forthcoming about the huge difference between the 1st and main floors.
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After we changed room, I would describe the place as warm, charming, and very well located.
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Submitted by Anonymous
Extremely professional staff.
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Charming atmosphere!
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Submitted by Anonymous
It has an incredible view from the tower. The location is great!
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Great place to stay but the bathroom was not cleaned when I arrived. I did it myself.
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Easy.
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Convienient location.
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Submitted by Anonymous
One negative about the room was the fact that we were badly eaten up by mosquitos while sleeping!! No screens on the windows!
Also, although the bathtub was lovely, most American travelers take showers.. The hand held shower head is NOT my idea of a shower.... That could easily be fixed in a bathroom of that large size. When they advertised a shower, because I asked ahead of time I expected one that was attached to the wall and enclosed. All the other places we stayed in had that feature. An important convenience to American travelers.
Breakfast should be labeled by the hotel as Continental, not breakfast... Bread and coffee is not breakfast to Americans... Something hot is always offered on a breakfast that we would look for again. In the summer fresh fruit needs to be available!!!
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Great location for getting around.
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A very charming piazza, spacious and warm.. Full of old world atmosphere.
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Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 70% score, his arival experience with a 91% value and his check-out with a 78% rate. | |
Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 79% score, his arival experience with a 91% value and his check-out with a 61% rate. | |
Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 79% score, his arival experience with a 74% value and his check-out with a 78% rate. | |
Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 62% score, his arival experience with a 91% value and his check-out with a 78% rate. | |
Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 87% score, his arival experience with a 66% value and his check-out with a 78% rate. | |
Submitted by Anonymous
Our room had no hot water for the first day of our two-day stay. We were offered an apology, but no other room in the hotel was available and our rate was not discounted for this major inconvenience/problem.
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This was the most expensive hotel of our stay, and not at all comparable to, say, the Pensione Accademia in Venice, which was 170 Euro per night. The hotel is warmly furnished and charming, but the experience did not make me yearn to return -- which, in my judgment, should be the case with a great hotel.
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The three-flight walkup to the front desk.
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Submitted by Anonymous
Very hard to find. Poor signage.
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The view from their tower made this hotel a great choice. However, poor view from the room. Noisy in the early morning from hallway activities. Poor lock onthe door.
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Great place to stay. Close to the sightseeing parts of Florence.
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Submitted by Anonymous
While the property in general was accurately reflected on the website, our room seemed a little more worn. Additionally, we were disappointed that the bar on the belltower was never open while we were there. Even though it was off season, we thought it would have been reasonable to serve drinks in the living room if the hotel thought it too cool to open the bar upstairs.
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The best thing about this hotel that made the cost acceptable was its location!
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Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 79% score, his arival experience with a 57% value and his check-out with a 61% rate. | |
Submitted by Anonymous
Charming, high ceilings, noicy, thin doors, good view from the tower, helpful staff.
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Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 50% score, his arival experience with a 83% value and his check-out with a 44% rate. | |
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