Travellers Reviews
Submitted by Terry Tyson, Glen Ellyn, IL 60137, United States
We could not recommend this hotel highly enough. The rooms are beautiful. The staff was very helpful and friendly. The location is ideal, and the views from the tower are wonderful. We will absolutely stay at this special hotel again on our next visit.
|
Contact Terry now!
|
Submitted by james zack, raleigh NC 27612, United States
james has left no specific comment, however has rated the overall satisfaction rate with a 100% score, his arival experience with a 83% value and his check-out with a 89% rate. |
Contact james now!
|
Submitted by Rachel Scheuer, Upper Brookville, NY, United States
Very authentic Italian hotel.
|
Contact Rachel now!
|
Submitted by Pete Helseth, Evergreen Colorado, United States
Our room's bathroom smelled like sewer gas. I am a builder and know that this is caused by how the plumbing was done, and the weather was moderate enough during our stay that I cured the problem by opening the window. Other than that issue, I have no complaints about our stay at all, in fact we loved this hotel.
...
We had to leave very early in the morning to meet our air flight and I thought the front desk was staffed 24 hours per day. It was not, but they had asked me the night before when I would be checking out and they were at the desk at that time. This is why I checked 'no' to #11 but it was a very minor misunderstanding.
...
As of March 2004 there is remodeling work being done on the building next door. Workers arrive quite early and we were wakened by their noise because our windows were open. If the windows are closed during air conditioning season, this shouldn't be an issue at all.
...
The hotel is centrally located but by being two blocks off the main tourist street it is surprisingly quiet most of the time. The rooftop terrace is as wonderful as advertised. The ancient stairs leading up to it rate a two-Chianti-glass maximum! A good place to stay, very nice people, most of whom speak quite good English.
|
Contact Pete now!
|
Submitted by Jo Palmer, brighton, United Kingdom
there was a receptonist upstairs but it wasnt clear where we needed to go and that we needed to go up in the lift to the hotel
...
hadnt realsied that breakfast was included so that was a lovely surprise
...
very unusual, charming and extremely well situated
i would visit again
|
Contact Jo now!
|
Submitted by Alex Miller, Houston, Texas, United States
Rooms were nice, nothing too fancy but very acceptable. Service was prompt. The hotel had a feel of a bed and breakfast except without any intrusion of the staff into our affairs.
...
Great central location, staying at the hotel and walking to the must-see sites, takes you through the best of Florence.
...
Charming and private.
|
Contact Alex now!
|
Submitted by Kurt Dale, Williamsburg, United States
Some posted comments suggested the hotel was difficult to locate, be we had no difficulty finding it. The few times we took a taxi, all the drivers knew the location.
...
The room was very quiet compared to its location in Florence. You are literally only a stones throw from the Pontevecchio. The view and ambience from the tower cannot be overstated. My wife and I had a terrific evening enjoying a great glass of Chianti, along with savoring the gorgeous sunset.
...
Everyone we encountered from arrival to checkout was very gracious, and went out of their way to make us feel at home. This is truly one of those rare occasions where the experience exceeded our expectations
...
This hotel affords an excellent location, close to the Pontevecchio, Pitti Palace, Uffizi, Piazza Signoria, and Mercato Centrale. The accomodations are spacious by Italian standards, and the tower is absolutely the best place to relax and unwind after a long day of waling. The coffee and capucino at breakfast were excellant, a great way to start the day. This hotel offered the best overall experience for us during our visit to Italy, which comprised Rome, Pisa, Venice and Milan. Highly recommended, would definitely stay here again if I return to Florence.
|
|
Submitted by James Parkman, Hermosa Beach, California, United States
elevator broken. lots of steps!
...
The property wasn't exactly BETTER than on web site...just different, and we loved it. We'd stay again as long as the elevator is working. thanks
...
The poor staff was nice enough to carry our luggage up and down the stairs.
...
You might want to say that it has a sort of 'haunted' enchanting feeling...and that it's a real adventure!
...
Fabulous, convenient, fun, night noise from street alittle loud but to be expected....
|
|
Submitted by Dennis Berthold, College Station, United States
Staff was pleasant, informed, and prompt, with excellent English.
...
The room was larger and quieter than I had expected from previous stays in Italian cities.
...
One person recommended a very good restaurant which we enjoyed at reasonable cost, and the night manager arranged a taxi for us at the ungodly hour of 5:00 a.m. These are wonderful hoteliers.
...
The tower is extraordinary; unfortunately, we had bad weather and therefore a poor view and no service in the tower. The hotel is also very quiet and spacious, with a lovely lounge. It is a good value.
...
The Torre Guelfa is a friendly, accessible, clean hotel with spacious rooms and a well informed, English-speaking staff. Its location is excellent, quiet and close to main attractions, and its tower is extraordinay. It is a good value for a short stay. We did not try the breakfast.
|
|
Submitted by Alan Kennedy, Pittsburgh, PA 15217, United States
The manager greeted us and was exceptionally helpful and gracious.
...
Torre Guelfa is exceptional, very well located, comfortable, with lots of conveniences. we appreciated the internet point in the lounge, and loved the view of Florence from the Tower. We'll definitley go there again.
...
More emphasis on the view from the tower perhaps.
|
|
Submitted by Christine Zmuda, Daly City, United States
Firenze was wonderful! My favorite city in Italy so far. And I highly recommend the hotel!!!
...
It is more than a hotel. It was a wonderful experience and made my stay in Florence much more memorable. The staff is VERY friendly and I definately plan to come back again!
|
|
Submitted by Howard Evans, Mechanicsville, Virginia 23116, United States
Excellent in every sense.
...
We had a great stay and loved our room.
...
We would reccomend it.
|
|
Submitted by carol Kennedy, Redlands, California, United States
The location was great, the staff was very friendly and attentive and we received wonderful customer service. It is a lovely hotel and I would love to stay there again.
|
|
Submitted by George Argain, Fresno, United States
Was a very efficient way to book accommodations.
...
Just to reconfirm.
...
None
...
Quick, easy, and efficient.
...
Great ambience and history. Quiet, restful.
Absolutely fantastic location for walking
around Florence!
|
|
Submitted by Alexander Medeiros, Puyallup, United States
Overall we were very happy with the room. There was a real odor issue with the bathroom. It did not however spoil our stay!
...
It was truly a great location in Florence. Without having visited before, I did not understand how good a location it was!
The Hotel itself also had a lot of character. It provided for a memorable experience. The tower was great!
...
This is a smaller hotel in a great location with a lot of character. The tower provides a unique vista of the city. The staff was friendly and accomodating to our needs. We would stay here again!
|
|
Submitted by Dennis White, Manhattan Beach, CA, United States
The Staff was wonderful from the Front Desk where they were very comfortable with English to the attentive service at Breakfast.
...
Location, location, location. Steps from the Ponte Vecchio Bridge and easy walking to all the main attractions of Florence.
The Garage charged EU 30. per night for parking compared to EU 12. per night for our stay in Rome. The excellent central location probably was the reason.
...
Spacious, secure, comfortable, quiet,tall ceilinged rooms,excellent location, excellent staff, and the tower is a bonus view of Florence at Sunrise and Sunset.
|
|
Submitted by Orion Duckstein, New York, UAE
Charming, spacious, quiet and restfull.
|
|
Submitted by David Swank, Richfield, Ohio, United States
Directions should be provided for the walk from the garage to the hotel. Also, the entry is not your typical hotel entrance, with a ground floor, clearly marked reception area. It is not clear how to get into the building (use the buzzer by the door and someone will let you in) and once inside, how to get to the reception (located on the 3rd floor)
...
The rooftop bar with tables and a spectacular view made the early evening magical....
Breakfast was very marginal. The quality of the rolls and croissants was terrible, like prepackaged stuff....Asian breakfast servers were really surly.
|
|
Submitted by Gail Root, Chicago, IL, United States
i wasn't sure that i needed to take the lift up to the 3rd floor for the hotel. that would have been helpful to know in advance.
...
i have come to learn that when you book a single room you almost always get the smallest, darkest, worst room in the hotel. i wish that weren't true. while my room at the torre guelfa was adequate, i would bet that had i booked a double, my room would have been nicer. (my room was very dark, and i asked if there was another and told no.)
...
good location, and the outdoor terrace was what i was looking for.
|
|
Submitted by monica cirino, Brookline, MA 02446, United States
Didn't know that a Queen bed was 2 twins
pushed together, that was a little
disappointing.
...
the room pictures on the website appeared to
be better than in person. Our room was
definatley clean, nice, and spacious, but
very plain and boring. But that might just
be hotels in Europe. We truly did like it
and would definately recommend it to others.
...
the euro was stronger than the dollar at the
time so therefore the price was more than we thought, but definately worth it. Great location, truly nice and helpful staff, great tower with view. We definately enjoyed our stay.
...
Excellent location, wonderful friendly
staff. Air conditioning was key, clean,
nice bathrooms. We would stay
there again.
|
|
Submitted by Dale H. Ball
The man at the desk when we arrived was so welcoming, we were instantly happy to be there.
...
Our rooftop terrace was delightful, and the hotel's location perfect.
...
The staff was uniformly warm and helpful.
...
Charming and well located.
|
|
Submitted by Peter Barletto
Smooth and friendly. A little tough getting the luggage up to the second floor. But well worth the effort. If someone helped with the luggage that would be better, especially after traveling by train.
...
Absolute neat and wonderful experience. I'm already looking at your web site for our next trip to Italy with some of our neighbors in 2005.
...
We stayed at a Charming, romantic and well kept hotel that has both character and history.
|
|
Submitted by John Coletta
A highlight of our short stay was the bus tour we signed up for at the desk on arrival.
We were able to revisit places we had cycled to some years ago.
The accommodation was very good and of course the location of the hotel is exceptional. We hope to return. Thank you for the friendly hospitality and attention we recieved.
Congratulations on thewarm friendly atmosphere.
...
Central to Florence's historic heart.
A cosy and priveleged epperience.
|
|
Submitted by Frederick Jestand
Very warm and friendly welcome. Desk clerk spoke some English which was extremely helpful.
...
Would definitely stay there again. Location is excellent to all the sights of Florence. Nice quite side street across from a fabulous restaurent.
...
Smooth....
...
none
...
Very romantic, not the same feel as the usual large American hotel chains but instead, one of quiet, intimate, relaxing, charming....like stepping back into time.
Clean, efficient.....a definite re-visit!
|
|
Submitted by james murray
Being an elderly priest, the first room arranged was unsuitable as it could only be reached by some intimidating stairs but Torre Guelfa then gave us a splendid room which abutted onto a landing right near their new and efficient lift. There was nothing wrong with the original room, only reaching it was difficult.
...
It was our second stay and we enjoyed its amenities, its position and its style. The lounge is excellent and spacious and the staff a delight and always helpful, and honest about everything. We have recommened it to many friends who agree with our assessment.
...
There were no problems and full assistance about a taxi and getting to the station. We will come again I expect.
...
The street can be noisy, a Florentine situation, and perhaps some rooms could benefit from double-glazing. Medieval streets, being so full of stone surfaces inevitably echo. But we accept it as part of the Florence experience. Others may noty be so tolerant, especially on a first visit.
...
As a very secure place to stay, with excellent bathroom facilities and an adequate continental breakfast. Its proximity to all the main sites of interest, and especiallly the Ponte Vecchio and the Duomo make it outstanding. Being an ancient tower, with commanding views of the city are an added historic bonus.
|
|
Submitted by Joseph Kennion
The hotel was very impressive, I was not pleased that the reception area was on the 4th floor and the hotel elevator was tiny, but other than that the hotel waas great. the tower is very impressive as were the sitting rooms.
...
Very close to the Ponte Vecchio, very nice, quiet street. Beautiful views from the tower.
|
|
Submitted by dominick demercurio
Unfortunately, during our visit the elevator
was not working. It had been out of order since Feb. We would have appreciated being apprised of this problem, as we were traveling with 4 woman all over 75 yrs of age. (the lobby and rooms are on the 3rd floor) this caused a great hardship for them climbing 4 flights of stairs several times a day. we were offered no compensation for this extreme exercise, until I asked for compensation of the rooms.
we have stayed at the torre guelfa before, as were very pleased with the rooms, the hotel, and the personel.
...
Breakfast could be much improved, nothing has changed since our last visit 2 years before, Breakfast is very sparse, compared to all others we have had throughout Italy
...
see above comments
...
Very quaint, clean very well located
|
|
Submitted by Peter Durst
Very conveniently situated and with staff 'molto simpatici'
|
|
Submitted by Greg
FANTASTIC HOTEL
|
|
Submitted by Melinda
The property and staff were wonderful! We would stay there again and recommend it to anyone traveling to Florence for certain!
...
We stayed in the room with the terrace--it was fabulous!
...
More should be said about the rooftop terrace and its views, plus the great location/proximity to key tourist sights.
...
Originally a private palace in the heart of Florence, the accomodations are beautiful and perfectly situated near the Ponte Vecchio and Uffizi. The rooftop terrace offers stunning views over the city!
|
|
Submitted by Devon
Devon has left no specific comment, however has rated the overall satisfaction rate with a 100% score, his arival experience with a 100% value and his check-out with a 89% rate. |
|
Submitted by marjorie
WE were absolutely delighted with our stay at the Torre Guelfa and hope to return in the near future for a longer one. The people working there and owning it are just wonderful!
...
I should also mention that we had trouble getting our luggage from Lufthansa and Christina and Carlo were exceptionally gracious and helpful. They went out of their way to do whatever they could to help. What lovely people!
...
I made a mistake in checking out and thought that we had already paid in advance. When I finally realized that we hadn't...I corrected my error. Please apologize once again to the staff...it was truly my mistake.
...
Just that the entire staff was so hospitable and helpful that our stay in Florence was even better than expected. They got us all the entrance tickets to the museums and art exhibits and gave us great advice about restaurants. The hotel itself was in the best location we could ever have hoped for! Thank you so much Torre Guelfa!
...
Exactly as you do and add in everything that I mentioned above.
|
|
Submitted by John
This hotel is conveniently located to the
major attractions in Florence. The staff
are very friendly and willing to give
diretions or help make arrangements for
tours.
|
|
Submitted by Malcolm
No
...
Brilliant. Worth it for the unbelievable views from the tower alone. And you can enjoy the views with a lovely glass of wine available from the bar that is at hand. A fantastic experience.
|
|
Submitted by Jackie
The young woman at the front desk was exceptionally cheerful and so very helpful. She spent a lot of time telling us about the city, and making suggestions about where to eat, shop and sightsee. Her name was Christina, and we really enjoyed her. The other front desk people were very, very nice, but we just really clicked with her. She is a real asset to the hotel.
...
The hotel has so much history, and the charm is oozing from everywhere. It is in the perfect spot in the city, just steps away from the old foot bridge, and from the most awesome shopping district in Florence. We really enjoyed the San Lorenzo market, and made several purchases there.
...
More should be presented about the location of the hotel. It is in the absolutely perfect location for shopping, museums, and dining. Just a couple of steps from the front door is an absolutely charming little restaurant with the most fabulous spaghetti carbonara that we couldn't get enough of.
...
12th century former residence, absolutely perfect section of town, sorry to have to leave.
|
|
Submitted by Helen
We had a wonderful time in Florance. The HOtel was perfect just what we expected and a fantastic location. The staff were very friendly and helpful at all times. The views from the roof terrace was stunning. We are looking forward to going back again.
...
All postive on the website
...
A prefect place to stay at anytime. The hotel was very different very quaint.
|
|
Submitted by Karol
Most lovely reception. Very helpful with service and direction.
...
We hope to return to Florence and will definately request a room at Torre Guelfa
...
During our time in Italy, we hiked through the countryside and stayed in a number of hotels. torre Guelfa was the only hotel that did not serve fresh meat and chesse at breakfast.
...
Very good service, perfect location, quite and romantic.
|
|
Submitted by Mark
Great location.
...
Beautiful views from the tower.
...
Very Florentine.
|
|
Submitted by Ronald
When we had questions about such things as transportation and where to eat the staff was very helpful and made several excellent recomendations.
...
The tower and the view from the tower should be mentioned. In addition, the location is excellent since it is very close to everything and on a quiet street.
...
We would highly recomend it.
|
|
Submitted by David
The hotel was outstanding. Very helpful staff and a beautiful room. We are recommending it to all of our friends.
...
You should mention that they have Internet access right in the hotel---that was very helpful!
...
I would describe it as the best place to stay in Florence and not to miss it.
|
|
Submitted by Tim
Extremely helpful staff!
...
Prime location, charming hotel, helpful staff, great cappucino, and the best view in Firenze!
|
|
Submitted by holly
The gentlemen at the front desk were very helpful, especially Luigi. He was very kind in helping us with a driver, restaurants, etc. We enjoyed our stay here very much and would recommend it to others!
|
|
Submitted by Leonora
Well located, safe, comfortable, lovely tower bar, would absolutely recommend.
|
|
Submitted by Jane
Charming, very friendly and helpful staff, great location. Our room, with the terrace, was lovely. Torre Guelfa was a wonderful place to begin our third trip to Florence.
|
|
Submitted by Nancy
Beautiful hotel in the heart of Old Florence. Fantastic views
|
|
Submitted by Lance
Our reservations were all in order and our agreed upon accommodations were ready and waiting. Checking in was very easy.
...
We had an absolutely wonderful time at Torre Guelfa. This was our second visit there and we enjoyed the accommodations immensely. The 'apartment' was spacious and very comfortable. The staff was very polite, friendly, and most helpful. We highly recommend to others. The 'tower' makes the stay well worth it.
...
Checking out was fast. Our bill was exactly as expected. The staff was very polite in assisting with Taxi and providing train schedule information.
...
We highly recommend the Torre Guelfa. The rates were reasonable. The 'tower' was incredible and provides a 'birds eye view' of the city.
...
We had a wonderful time visiting Florence. Staying at the Torre Guelfa for our second visit was as enjoyable as our first. Very comfortable and centrally located to many of the main points of interest. Other friends have stayed there and also highly recommend it.
|
|
Submitted by Wayne
Everything about our stay at the Torre Guelfa was great except for one problem - noise at 5 am! We were in Room 22 and we could hear lots of noise in the street below very early in the morning, as if the people on the street were in the room with us. We understand that the hotel cannot control these people, but it was very hard to sleep.
...
Torre Guelfa was fabulous! The views from the tower were amazing and the staff was friendly and helpful. Great location and a tasty breakfast, too. We'd definitely stay here again and would recommend it to anyone!
|
|
Submitted by Nancy
It was fine.
...
The view from the tower was superb.
...
Worth the stay. I would recommend it.
|
|
Submitted by Patricia
We were more than pleased with the accomodations. Though the air conditioner wasn't working, the pleasant & helpful staff more than made up for any inconvenience. I have & will recommend this hotel to friends & should I return to Venice, would only want to stay here.
...
How centrally located it is & the option for wine in the bell tower
...
Great location, interesting environment & great people - from recpeption to cleaning & dining staff
|
|
|
