FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 3pm until 7pm, Check Out before 8am.
• Is the price per room/apartment or per person?
  Per apartment.
• Is breakfast included in the price and what type of breakfast?
  No, no breakfast is available.
• Is heating included in the price?
  Yes.
• Can we settle the bill on arrival?
  No.
• Which languages are spoken at the reception?
  Italian, English and Spanish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  2 with NO elevator.
• Are there quiet, private, romantic rooms?
  Yes.
• Are linens and towels provided or do I need to bring my own?
  We provide 2 changes of linen and bed sheet up to 4 people stored in the apartment for 1 week.
• Do the rooms/apartments have a terrace/courtyard?
  No.
• Do the rooms/apartments have a balcony?
  No.
• Do you have non smoking rooms/apartments?
  Yes.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is cable TV. A mobile phone can be provided on request.
• Is there a telephone with direct dialling in the rooms/apartments?
  No.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, no extra charge.
• Is there a dining room where we could sometimes all dine together?
  Yes.
• Do you have an Internet/E-Mail point in the Property?
  No.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  Yes but not Private.
• Where can we rent a car?
  At Florence railway station or Florence airport.
• Which is the nearest airport?
  About 20 minutes away by car.
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest bus-stop?
  50 Mt.
• Which is the nearest railway station?
  Santa Maria Novella.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  No.
• Is there a restaurant in the Property?
  No.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No.