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Terms and Conditions

Check In / Check Out Time
  • All accommodations, Check In from 2pm, Check Out before 10am
  • Please let us know in advance what time you intend to check in
Prices Include:
All Taxes (IVA 10.0%)
Private Parking 
In the Common Areas:
Childrens' MealHammam (On Request)
Use of Swimming PoolWi-Fi
In all Accommodations:
Air ConditioningBaby Cot (On Request)
Cleaning (On Request)Electricity
Final CleaningHeating
LinenTowels
Water 
In Double Room Terrace, Suite Royal, Single Room Vista, Double Room Contessa:
Daily Change of LinenDaily Change of Towels and Linen
Daily Change of TowelsDaily Cleaning
In Suite Royal:
Private Sauna 
In all Accommodations except Apartment Limonaia, Apartment Prato, Apartment Sala, Apartment Solatio:
Wi-Fi 
In all Accommodations except Single Room Vista, Double Room Contessa, Double Room Terrace, Suite Royal:
GasKitchen Cleaning
Weekly Change of LinenWeekly Change of Towels and Linen
Weekly Change of TowelsWeekly Cleaning
 
Prices Exclude:
Upgrade If Available (Price On Request)
Water Gym (1 Apr - 31 Oct) - 50,00 EUR to 100,00 EUR Per Hour Per Person (On Request)
Water Gym (1 Jan - 31 Mar) - 100,00 EUR to 150,00 EUR Per Hour Per Person (On Request)
In all Accommodations:
Childrens' Meal (Price On Request)
Extra Change of Linen (Depends On Consumption / Usage) (On Request)
Extra Change of Towels (Depends On Consumption / Usage) (On Request)
Extra Change of Towels and Linen (Depends On Consumption / Usage) (On Request)
Extra Cleaning - 10,00 EUR Per Day Per Room Per Apartment (On Request)
Half Board (Drinks Excluded) - 45,00 EUR Per Day Per Person (On Request)
 
Cancellation Policy
From To Cancellation Fee
Reservation 14 days before Check In 0%
Less than 14 days before Check In 0 hours before Check In 50%
No Show - 100%
 
Payment Policy
When Type Amount By
At Reservation Credit Card Guarantee Only - Credit Card
At Check In or Out Final Payment 100% Credit Card or Cash
 
VisaMastercardAmerican ExpressDiners Club
 
Reservations, Modification and Cancellation Requests

Once the reservation is confirmed, a voucher will be issued. This voucher must be printed and shown to the accommodation provider. If the voucher will not be shown to the accommodation provider, the accommodation provider reserves the right to vary prices & conditions applied in the voucher.

Once the reservation is confirmed, any modification or cancellation request must be made through WorldBy.Com's easy-to-use online forms (the same you used to reserve). Links to these forms will always be clearly marked in the e-mailed confirmation voucher. Modification or Cancellation requests will only be considered valid if made using this method.

We notify you of all actions regarding your reservation via e-mail. Alternatively, to see your most up-to-date reservation status, connect to your Vacation Planner at http://www.florenceby.com/planner/.

Liability & Contract

WorldBy.Com S.p.A. (WorldBy.Com), owner of www.florenceby.com, acts only as agent, assumes no liability for accommodation arrangements and cannot be held responsible for actions or omissions of the accommodation providers.

Contract: WorldBy.Com S.p.A. is not part of the contract between guest and accommodation provider.